1st Line IT Service Desk Analyst

**Main Responsibilities**: * - Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. - Provide a single point of contact for end users support using all contact mediums. - Develop and maintain a high level of communication skills, excellent spoken and written English is essential to...

The Service Desk is the single point of contact for all IT and non-IT related incidents and service - requests.- Purpose of the team is to enable Allan Gray employees with the tools to perform their role successfully within the organization.- - The role of Queumaster is responsible for the logging and distribution of incidents and service requests to the...

**SERVICE DESK ANALYST** **Cape Town** **MINIMUM REQUIREMENT** 3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst Communication Skills Attention to detail. Interpersonal relationships Initiatives and self-motivation Coaching and mentoring **DUTIES**: Customer Service Call Alignment Ticket Status...

Overview: **Essential Function** - To answer calls within agreed benchmark performance targets - Ensure all customer requests are progressed accurately with maximum efficiency - Communicate with both internal and external customers to a consistently high standard - To log incident information on Incident Management Systems accurately and efficiently in line...

Overview:Essential Function To answer calls within agreed benchmark performance targets Ensure all customer requests are progressed accurately with maximum efficiency Communicate with both internal and external customers to a consistently high standard To log incident information on Incident Management Systems accurately and efficiently in line with the...

JOB ADVERTISEMENT:SERVICE DESK ANALYST [SASOL TEAM]Reporting Line: Service Desk ManagerWorking Hours: 08h00am - 17h00pm (Monday - Thursday),08h00am - 16h30pm (Friday). May be required to work overtime when needed.Purpose:The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the company's Service Desk...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

**Listing reference**: 016758**Listing status**: Online- **Position summary** **Industry**:IT & Internet - **Job category**:IT and Telecommunications**Location**:Cape Town - **Contract**:Permanent**EE position**:Yes**Introduction** - Clicks is on the hunt for a Junior Analyst - Service Centre to work within the IT department of Clicks Group Services. The...

Who are we? Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

Closing Date2023/03/1- Reference NumberSHO Job TitleService Desk Operator I Job TypePermanent Location CountrySouth Africa Location ProvinceWestern Cape Location Town or CityCape Town Purpose of the JobThe purpose of the Service Desk Operator is to timeously and effectively respond to electronic IT user queries through the receipt of incidents reported by...

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of...

Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction, you will be expected to troubleshoot and resolve issues with services such as but not limited to broadband, Fibre To The Home or business, domains and hosting and ADSL. The position does not always entail remote assistance as we have...

Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest and professional in all communication with other parties - Ensure that feedback and follow...

**Job Information**: Industry - Technical Support & Customer Services Work Experience - 5 years Education Level - Grade 12 or equivalent City - Sea Point, Cape Town Province - Western Cape Country - South Africa Postal Code - 8005 - Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction,...

Main Responsibilities: Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. Provide a single point of contact for end users support using all contact mediums. Develop and maintain a high level of communication skills, excellent spoken and written English is essential to gather...

The Service Desk Analyst can work unrepentantly and part of their team to ensure that all performance targets are adhered to. Resolutions are provided effectively, in a timely manner and with proactive communication to ensure customer satisfaction. The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues....

Purpose of the Job The purpose of the Service Desk Operator is to timeously and effectively respond to electronic IT user queries through the receipt of incidents reported by users, and co-ordinate rapid and appropriate responses to restore the IT services as quickly as possible, ensuring the least impact on business operations. This role applies...

Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations.Responsibilities: Customer Service Remain courteous, tactful, honest and professional in all communication with other parties Ensure that feedback and follow ups to...

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of...

AVI LIMITED is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...