First Line Support Analyst
6 months ago
**About us**
We are professional, agile and innovative.
- This role will be remote initially and hybrid at a later date._
**Responsibilities**:
Providing 1st Line support to a large client base (SME). Being able to act as a skilled first point of contact is key. An MSP background is preferred. For this role it is vital that English language skills, both written and verbal are at a very high level.
**Skills**:
- Provide IT support to customers in a professional and friendly manner.
- Answering the Helpdesk Support phone calls, texts, tickets and chats.
- Support senior engineers on projects.
- Resolve tickets and ensure they are completed within SLA's.
- Fully document all troubleshooting steps and create knowledge base articles of resolutions.
- Monitor system alert tickets and be proactive in remediation of issues.
- Remotely troubleshoot and quickly diagnose issues.
- Support and management of multi-function devices.
- Actively seeking opportunities to improve client’s IT systems and IT operations.
- Maintaining strong client relationships and delivering excellent customer service.
- Problem solving and good decision making is an essential part of this role
**What can Inbay offer you?**
- Flexible hybrid / remote working patterns
- Access to company-funded training and development opportunities
- Cross-border collaboration with leading MSPs and our colleagues in the UK and Sri Lanka
- Learning and exposure to the latest technologies
- A workplace that’s committed to diversity, equity, inclusion, and belonging culture
**Job Type**: Permanent
-
First Line Analyst
5 days ago
Cape Town, South Africa Computacenter Full time**Location**: Cape Town | **Job-ID**: 210887 | **Contract type**: Contract & Permanent | **Business Unit**:GSD **Life on the team** Computacenter is a well-established multi-service provider, with a mission to cultivate greatness for both our team members and customers by delivering operational excellence and groundbreaking solutions, which starts with...
-
First Line Analyst
7 months ago
Cape Town, South Africa Computacenter Full timeLocation: [[Cape Town]] | Job-ID: [[207014]] | Contract type: [[Permanent]] | Business Unit: [[GSD]] Life on the team Computacenter is a well-established multi-service provider, with a mission to cultivate greatness for both our team members and customers by delivering operational excellence and groundbreaking solutions, which starts with...
-
First Line Manager
6 months ago
Cape Town, South Africa Mass Staffing Projects Full time**Job Information** - Location- Supply Chain Jobs in Cape Town- Salary- R350k - R300k- Job Type- Permanent- Education- Diploma- Experience- 3-5 years' experience- Reference- WS03022020GR- - logistics.jobs(at)staffingprojects.co.za- Fax- 0867247757Stop, if you are a First Line Manager this is a fantastic opportunity to be a part of a very successful supply...
-
Support Analyst
1 week ago
Cape Town, South Africa MRI Software Full timeFrom the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...
-
First Line Response
6 months ago
Cape Town, South Africa Takora Full time**DUTIES** Communicating with the Foremen and Superintendent and receiving and or interpreting requirements/specifications from work orders and plan accordingly. Prioritizing and planning the sequence of activities. Allocating work to staff and receiving feedbacks in respect of progress and on completion. Reporting on electrical [ point of supply]...
-
First Line Manager
7 months ago
Cape Town, South Africa Telebest Full timeOur client has an opportunity available for a First Line Manager in the Client Engagement department based in Bellville, Cape Town.Requirements:Matric.RE Certificate.Short Term Insurance NQF level 4 Qualification.Degree or National Diploma (NQF 6) with attendance in Insurance Programmes (NQF 5).2+ years’ team management experience in a call centre...
-
First Line Manager: Underwriter
1 month ago
Cape Town, Western Cape, South Africa Sanlam Full timeSanlam Life and Savings: A Leading Insurance CompanySanlam Life and Savings is a prominent insurance company in South Africa, serving retail and corporate clients. Our company is divided into three clusters: Sanlam Corporate, Sanlam Retail Mass, and Sanlam Retail Affluent. We provide strategic direction, coordination, and support to these clusters, ensuring...
-
Junior First Line Analyst
6 months ago
Cape Town, South Africa Computacenter Full time**Location**: South Africa - Cape Town | **Job-ID**:205250 | **Contract type**:| ** Business Unit**: Service Desk **Life on the team** Computacenter is a well-established multi-service provider, with a mission to cultivate greatness for both our team members and customers by delivering operational excellence and groundbreaking solutions, which starts...
-
First Line Response Supervisor
6 months ago
Cape Town, South Africa Takora Full time**DUTIES** Communicating with the Foremen and Superintendent and receiving and or interpreting requirements/specifications from work orders and plan accordingly. Prioritizing and planning the sequence of activities. Allocating work to staff and receiving feedbacks in respect of progress and on completion. Reporting on electrical [ point of supply]...
-
2nd Line Support Engineer
2 months ago
Cape Town, South Africa DataFin Full timeENVIRONMENT: Ensure the timely resolution of all service and support related requests providing superior customer service as the next 2nd Line Support Engineer sought to by a cutting-edge Cloud Solutions Specialist. The role will be based in Johannesburg or Cape Town. The Support Desk ensures timely resolution of all service and support related requests and...
-
German Speaking IT Support Specialist
1 month ago
Cape Town, Western Cape, South Africa Jai Search Consultancy Full timeJob Description for German Speaking Support AnalystKey AccountabilitiesWe are seeking a highly skilled German speaking support analyst to join our dynamic team. As a German speaking support analyst, you will be responsible for providing remote 1st/2nd line technical IT support to our clients. Your primary goal will be to troubleshoot and resolve hardware and...
-
Financial Analyst
4 weeks ago
Cape Town, Western Cape, South Africa CA Support Full timeCompany Overview:CA Support is a leading provider of accounting services, committed to delivering exceptional results to our clients. Our team of experts works closely with businesses to understand their unique needs and develop tailored solutions that meet their goals.Estimated Salary: $55,000 - $65,000 per yearJob Description:We are seeking an experienced...
-
Support Analyst
6 months ago
Cape Town, South Africa MRI Software Full timeFrom the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...
-
IT Desktop Support Analyst
3 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24159901 **Job Category** Information Technology **Location** MI Regional Office Cape Town, Arthur's Road, Western Cape, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Job Summary** As an IT Support Analyst, you will bring your general technical...
-
2nd Line Itam Specialist
6 months ago
Cape Town, South Africa Teleperformance South Africa Full time**BPO requirements**: Objective: We are looking for a partner to take on the function of 2nd Line Application Management/Support. This team is an escalation point for customer issues that our Customer Success teams can not complete. Working Hours: - Monday - Friday, 9:00 AM - 5:00 PM GMT - Weekend, Bank Holiday and National Holiday cover Scope of Work: -...
-
SOC Analyst
7 months ago
Cape Town, South Africa ABC Worldwide (Pty) Ltd Full time**SOC Analyst** **Key Responsibilities**: - Providing first-line triage, classification and rapid response for all security alerts across the Group, - Investigate alerts, including speaking to site staff across the Group, - Suggest opportunities for simplifying and automating processes within the SecOps environment, - Work with the SOC Engineering team to...
-
Support Analyst
3 weeks ago
Cape Town, South Africa MRI Software Full timeMRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of...
-
1st Line Service Desk Analyst
3 months ago
Cape Town, South Africa Kocho Full time**Main Responsibilities**: - Fully understand the service KOCHO has been engaged to deliver in line with ITIL Framework. - Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. - Provide a single point of contact for end users support using all contact mediums. - Develop and maintain...
-
Analyst, Strategic Client Solutions
4 months ago
Cape Town, South Africa Consilio LLC Full timeOverview: The Analyst, Strategic Clients Solutions (SCS) (“SCS Analyst”) works with primary account manager (“AM”) to maintain and expand relationships within the strategic clients. Working with several AMs, the SCS Analyst is responsible for providing key levels of assistance and analysis towards the goals of account management, retention and...
-
South Africa- 1st Line Service Desk Analyst
4 months ago
Cape Town, South Africa Hinduja Global Solutions Full timeHinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionise customer experiences,...