Client Experience Manager

2 weeks ago


Centurion, Gauteng, South Africa THE SKILLS MINE (PTY) LTD Full time

Requirements:

  • A bachelor's degree in business, marketing or a related discipline
  • 35 years data analyst experience within a financial services environment
  • 23 years managing a team
  • 23 years' experience in delivering innovative and clientcentric client experience design
  • Communication and storytelling skills

Responsibilities:

  • Responsible for management, analysis and action planning of VOC programme
  • Delivering story driven insights that are actionable
  • Driving solutioning workshops with the relevant stakeholders
  • Provide expertise and advice to clients and stakeholders to influence and improve client experience
  • Build and maintain relationships with clients and internal and external stakeholders
  • Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
  • Implement and supporting on Quality assurance for this team and the broader VOC programme / adhoc research pieces
  • Manage financial and other company resources under your control with due respect
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum


  • Centurion, Gauteng, South Africa Client Engagement Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...

  • Actuarial Analyst

    2 weeks ago


    Centurion, Gauteng, South Africa Client Engagement Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...


  • Centurion, Gauteng, South Africa The Globevest Group Full time

    Salary: Market related Location: Centurion Job type: Permanent Industry: Pharmaceutical Benefit Management Reference Number: CWR.MS.MCR COMPANY DESCRIPTION: Our client is a South African pharmaceutical benefits management (PBM) organization and specialise in electronic claims processing and the management of medicine benefits. They are looking for a Client...


  • Centurion, Gauteng, South Africa SydSen Recruit Full time

    Client Success Manager Centurion, PretoriaMy client in the tourism and transport industry is seeking an experienced Client Success Manager to join their team.About them:They are the global marketplace for aggregated ground transportation, offering a wide range of options and competitive prices. Their customisable technology solutions optimise customer access...


  • Centurion, Gauteng, South Africa Dotcom Full time

    Dotcom has been operating since 2012. Our cutting-edge software and innovative solutions has offered revolutionised results to various sectors. Our experienced footprint has grown globally and is consistently expanding.We are growing our family and looking for experienced Client Delivery Managers to join our team. Hybrid working model - head office based in...


  • Centurion, Gauteng, South Africa HR Genie Full time

    Dotcom has been in the industry since 2012. We provide cutting-edge software and innovative solutions that have brought revolutionary results to various sectors worldwide. Our experienced team has expanded globally and continues to grow.We take pride in our diverse culture, consisting of highly skilled and passionate professionals. From industry veterans to...

  • Client Consultant

    2 weeks ago


    Centurion, Gauteng, South Africa Discovery Ltd. Full time

    Business Unit:MarketingFunction:Marketing ManagementDate:05-Jan-2023Discovery - MarketingClient Consultant - Discovery Menlyn StoreAbout DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align...

  • Client Educator

    2 weeks ago


    Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole PurposeEducate employers, financial advisors and members on their group benefits to promote product utilization, understanding of benefits as well as promote and educate stakeholders (internal and external) regarding availability of digital platforms that the company provides.Requirements: Grade 1 NQF 6 or equivalent qualification in long...


  • Centurion, Gauteng, South Africa Six Sense Full time

    Gauteng, Centurion Annually Cost To Company (Market related)A well-established financial services business is seeking to appoint a Head: Customer ExperienceThe Head: Customer Experience will oversee the delivery of customer experience services that will ensure that internal and external customers have a positive and seamless experiencethroughout their...


  • Centurion, Gauteng, South Africa EKS Vehicle Tracking Full time

    We are currently recruiting for a Client Care Administrator to be based at the Head Office, Centurion. The successful incumbent will be responsible for managing the output of the office administration environment. Managing turn-around time, feedback, Order completion. Uptime of units, and feedback from dealers. Call updates and internal and external queries...


  • Centurion, Gauteng, South Africa Momentum Investments Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeTo provide an effective and...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole PurposeProvide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements (SLA)and legislative / compliance requirements.Requirements: Matric- - 5years' relevant experience Exposure to the insurance or financial services industry Employee Benefits...

  • Client Care Advisor

    2 weeks ago


    Centurion, Gauteng, South Africa Momentum Insure Company Limited Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme),and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business andpeople from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what...

  • Client Care Advisor

    2 weeks ago


    Centurion, Gauteng, South Africa Momentum Insure Company Limited Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme),and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business andpeople from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole Purpose**- Professionally communicate with members and/or family members of deceased members to advise them of unclaimed benefits within the fund.Purpose is tor recieve all required documentation in order for Momentum to process the claims and pay the remaining funds.Requirements: Matric 5 years' experience in Employee Benefits...


  • Centurion, Gauteng, South Africa WeBuyCars Full time

    We are looking for a dynamic client refund controller to join our WeBuyCars team. This individual will be responsible for the preparing and reviewing of all client refunds of the organization. This will include following up on all incorrect payment requisition and refunds that are not aligned with company policy.Duties and Responsibilities: Administering all...


  • Centurion, Gauteng, South Africa Health Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...


  • Centurion, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

    Gauteng, Centurion**(Negotiable)CLC is currently recruiting for a Customer Experience Centre Manager.The Customer Experience Centre Manager is responsible for overseeing the operations of our Customer Experience Centre (CEC), which provides emergency assistance services such as Roadside Assistance, Household Assistance, Medical Assistance, and other related...


  • Centurion, Gauteng, South Africa Momentum Corporate Full time

    IntroductionRole PurposeAccurately and effectively analyse and review incoming correspondence and documents and create allocate appropriate workflow task on the workflow system within the service level agreement.Requirements: Grade 12 or equivalent (NQF level 4) 2 Years' relevant experience within a financial services environment Employee benefits...

  • Experience Champion

    2 weeks ago


    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness UnitHuman ResourcesDepartmentHR OperationsReports ToExperience Centre LeadGradeS6 Core DescriptionTo provide technical HR support and guidance through the provision of high-tech digital HR services to all BCX employees within the assigned Experience Centre (i.e., Recruit & Onboard / Career & Performance /...