Client Delivery Operations Manager
2 weeks ago
Dotcom has been in the industry since 2012. We provide cutting-edge software and innovative solutions that have brought revolutionary results to various sectors worldwide. Our experienced team has expanded globally and continues to grow.
We take pride in our diverse culture, consisting of highly skilled and passionate professionals. From industry veterans to fresh, eager individuals, our team is shaping the future.
We are currently looking for a Client Delivery Operations Manager:
Responsibilities:
Client Relationship Management:
- Act as the main contact for assigned clients, fostering strong relationships based on trust and communication.
- Understand clients' goals and challenges to effectively represent their needs within the organization.
- Proactively identify opportunities to enhance client engagements and suggest additional services or solutions.
Project Delivery Oversight:
- Lead project planning, execution, and delivery, ensuring adherence to timelines, budgets, and quality standards.
- Collaborate with internal teams to define project scope, requirements, and deliverables.
- Monitor project progress, identify risks, and implement strategies for successful outcomes.
- Conduct regular project meetings with clients to provide updates and gather feedback.
Resource Management:
- Allocate resources efficiently across multiple client engagements.
- Coordinate with internal teams to ensure availability of necessary resources.
- Assist in reviewing KPIs and planning activities.
Quality Assurance:
- Focus on delivering high-quality solutions that meet client expectations.
- Implement best practices for consistency and reliability of deliverables.
Financial Management:
- Assist in month-end processes for Consulting and Cloud Solutions.
- Support financial reconciliation processes and controls.
- Monitor project budgets, expenses, and profitability.
- Provide accurate financial forecasting and reporting.
- Assist in budget planning.
Continuous Improvement:
- Stay updated on industry trends and emerging technologies.
- Identify opportunities for process improvements and efficiency gains.
Qualifications:
- Bachelor's degree in IT, Computer Science, Business Administration, or related field.
- Experience in client-facing roles within IT consulting or technology services.
- Strong project management skills.
- Excellent communication and interpersonal skills.
- Knowledge of Agile methodologies and project management tools.
If you think you're a good fit and believe Dotcom is where you can excel, then WE WANT YOU
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