Head: Customer Experience

2 weeks ago


Centurion, Gauteng, South Africa Six Sense Full time
Gauteng, Centurion

  • Annually Cost To Company (Market related)
A well-established financial services business is seeking to appoint a Head: Customer Experience

The Head:
Customer Experience will oversee the delivery of customer experience services that will ensure that internal and external customers have a positive and seamless experience

throughout their interactions with the organization.

Qualifications:

  • Bachelor's Degree/Advanced Diploma in Business Administration/ Business Management /Customer Experience related qualification.
  • Post graduate qualification in Business Administration/ Business Management/ Customer Experience related qualification.
  • The following Certifications will be an added advantage:
  • ACXP (Accredited Customer Experience Professional) advantageous.
  • ACXM (Accredited Customer Experience Master) advantageous.

Experience:

  • Relevant 1012 years in a Client Support environment of which 5 (five) years must have been on a Senior Management level.
  • Experience in customer experience management, including measurement, customer insights and understanding and customer experience strategy.

Technical:

  • Knowledge of client relationship management (CRM) software/systems.
  • Knowledge on Customer Experience business case development.
  • Advanced customer experience modelling and analytics.
  • Excellent communication and conflict handling skills as well as good stakeholder and interpersonal relation
  • For more information please contact:
  • Mandy Scullard


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