Client Care Administrator

2 weeks ago


Centurion, Gauteng, South Africa EKS Vehicle Tracking Full time
We are currently recruiting for a Client Care Administrator to be based at the Head Office, Centurion. The successful incumbent will be responsible for managing the output of the office administration environment. Managing turn-around time, feedback, Order completion. Uptime of units, and feedback from dealers. Call updates and internal and external queries in line with client expectations.

Responsibilities:

  • Managing Customer Care department.
  • Handling and managing Fleet Clients.
  • Attending hearings as a witness on behalf of Clients.
  • Serving as the lead point of contact for all Clients in the Province.
  • Handling all Client's account management matters.
  • Building and maintaining strong, longlasting Client's relationships.
  • Ensuring timely and successful delivery of our solutions according to Clients.
  • Logging maintenances, deinstallations, reinstallations, breakdowns and new Installation cases.
  • Training of the Clients on how to draw reports.
  • Creating accident reports.
  • Ensuring that all the Clients' vehicles are all updating correctly.
  • Downloading Clients' reports.
  • Creating vehicles and driver's tags.
  • Updating all open cases.
  • Settingup and attending monthly meetings with Clients.
  • Travelling around Local Provinces.

Requirements:

  • Matric certificate and Tertiary education or equivalent.
  • 3 years' experience as an Administrative Officer is advantageous.
  • Must have own vehicle and a valid driver's license.
  • Understanding of Vehicle Tracking systems.
  • Able to work independently and carry assignments to completion.
  • Able to grasp concepts quickly.
  • Good PC and software skills.
  • Excellent MS Office (particularly MS Excel & Word) skills.
  • Excellent listening, negotiation and presentations skills.
  • Have excellent people skills, intuitive to Client's business needs and deal with Client's problems.

Job Types:
Full-time, Permanent

Education:

  • High School (matric) (required)

Experience:

Vehicle Tracking: 2 years (required)

Willingness to travel:

  • 75% (required)
Application Deadline: 2024/02/05
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