Manager: Client Relations

2 weeks ago

Centurion, Gauteng, South Africa The Globevest Group Full time

Salary: Market related

Location: Centurion

Job type: Permanent

Industry: Pharmaceutical Benefit Management

Reference Number: CWR.MS.MCR

COMPANY DESCRIPTION:

Our client is a South African pharmaceutical benefits management (PBM) organization and specialise in electronic claims processing and the management of medicine benefits. They are looking for a Client Relations Manager to join their Business Development department.

JOB DESCRIPTION:

  • To act as primary liaison between the companies and clients when promoting business services, addressing questions, solving problems, and alleviating concerns.
  • To develop, manage and maintain relationships with existing clients to secure long term partnerships, ensuring continued client satisfaction through service excellence.
  • To network in the healthcare industry to meet new role players, interact with clients and identify possible new business opportunities.

MAIN DUTIES & RESPONSIBILITIES:

Client Management

  • Build, strengthen, and maintain effective relationships with key decision makers within allocated clients
  • Interact and coordinate with the relevant departments within the Company to facilitate funder rule changes, implement new or additional services and resolve concerns
  • Attend meetings and information sessions with clients, managed care organisations and relevant industry stakeholders for operational, integration and business continuity purposes
  • Respond to client queries and requests by analysing and resolving concerns timeously utilising resources from other departments, information systems and reports for clear, defined feedback
  • Respond promptly to high level complaints and requests by analysing relevant information and ensuring a resolution is found
  • Delegate specific client requests to appropriate departments within the Company to ensure that correct, accurate and timeous feedback is supplied
  • Actively promote the Companys complete range of services and solutions offered to ensure maximum use by clients.
  • Explore and assist in finding possible ways to improve current business services to clients.
  • Represent the Company at conferences, workshops, industry, and client corporate events to enhance visibility and interact with clients.
  • Ensure a clear understanding of business needs and communicate innovative ideas and solutions to enable business to meet its objectives.
  • Communicate any industry related developments and or changes that may have an impact on business.

Reporting

  • Analyse and provide input on clients monthly, quarterly, and annual reports.
  • Analyse client funder rules and report recommendations internal and external.
  • Compile and distribute professional internal & external ad hoc reports & letters.

Presentations & Training

  • Compile presentations related to business services when required.
  • Coordinate information and training sessions for clients on the Company services and systems.
  • Provide information sharing and training sessions to relevant departments within the Company.
  • Present at client BoT and Operational meetings when required.
  • Complete and submit tenders as and when required.

Finance and Administration

  • Sign-off of Company monthly client service fee invoices.
  • Assist and follow up on outstanding client invoices.
  • Negotiate and conclude the Company annual client service fee increases.
  • Distribute the Company client benefit rule sign-off documents and ensure sign-off by client.
  • Complete and submit all client entertainment and payroll related expense claims.

Projects

  • Assist with business projects as and when required.

EDUCATIONAL REQUIREMENTS:

  • Grade 12
  • National Diploma or Degree in Sales, Marketing, or Client Services

EXPERIENCE AND SKILLS REQUIRED:

  • Min 4 - 5 years of client service or relationship management experience
  • Experience in healthcare industry an advantage
  • Clinical background and understanding
  • Business presentation and writing skills at a high level
  • Microsoft Office; including Excel, Word, and PowerPoint at a high level
  • Drivers license and own vehicle
  • Ability to communicate in an African language as per client requirements

PERSONAL ATTRIBUTES:

  • Interpersonal and customer orientated service skills
  • Excellent verbal and written communication skills
  • Leadership skills
  • Ability to interact in both one-on-one and group settings, formal and informal
  • Ability to liaise with various levels of management
  • Facilitating and negotiation skills
  • Project management, planning and organizing skills
  • Ability to defuse conflict situations
  • Aptitude to prioritise and plan work activities by setting goals and objectives
  • Analytical, self-efficient and demonstrates attention to detail
  • Personal appearance, neatness and professional conduct while representing the Company at industry/client events
  • Willingness to work non-standard hours
  • Be responsible and able to maintain confidentiality
  • Willing to travel nationally as and when required
POPIA

By Submitting your CV, you confirm that:

  1. We may retain your personal information in our database for future matching.
  2. We may contact you when suitable opportunities arise.
  3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.

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