Client Service Administrator

1 week ago


Centurion, Gauteng, South Africa Momentum Corporate Full time

Introduction

Role Purpose


Provide quick and accurate administrative support, to enable the client service area to deliver a professional service to clients within Service Level Agreements (SLA)and legislative / compliance requirements.


Requirements:

  • Matric
- - 5years' relevant experience

  • Exposure to the insurance or financial services industry
  • Employee Benefits experience (advantageous)
  • MS Office Suite (Word, Excel)

Duties & Responsibilities
Internal Process

  • Take ownership of all client service requests and ensure that it is resolved timeously and effectively.
  • Capture data accurately on relevant systems according to Service Level Agreements.
  • Provide relevant information and documentation as requested, in line with relevant guidelines.
  • File and maintain all relevant documentation, enabling ease of access by team members.
  • Accurately complete all administrative and reporting requirements within agreed timeframes.
  • Adhere to all relevant legislative / compliance requirements.
  • Identify and report process and system failures and enhancements to improve client experience.
Client

  • Provide authoritative expertise to clients and stakeholders.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Develop and maintain productive and collaborative working relationships with peers and stakeholders.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of professional, industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership for driving career development.
Finance

  • Contribute to the financial planning process within area.
  • Identify opportunities to enhance cost effectiveness and increase operational efficiency.
  • Manage financial and other company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the
appropriate forum.

Competencies

  • Accountability.
  • Adaptability.
  • Analytical skills
  • Attention to detail.
  • Customer orientated.
  • Business acumen
  • Organisation and planning skills.
  • Time management.


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