Client Delivery Manager

2 weeks ago

Centurion, Gauteng, South Africa Dotcom Full time

Dotcom has been operating since 2012. Our cutting-edge software and innovative solutions has offered revolutionised results to various sectors. Our experienced footprint has grown globally and is consistently expanding.

We are growing our family and looking for experienced Client Delivery Managers to join our team. Hybrid working model - head office based in Centurion.

Client delivery managers act as client and consulting advocates and works within the consulting department to ensure that client needs, as well as consultant's needs are understood and satisfied. Assist with making sales (hunting for new business and farming existing clients), handling client complaints, collecting and analyzing data, and improving the overall customer experience.

We are searching for communicative candidates who are proactive and passionate about IT consulting services and the clients they serve. This position act as a point of contact for their clients and consultants based at these clients. They will build long-lasting, mutually beneficial relationships with their clients and consultants, always striving to find the solutions which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Responsibilities:

  • Engage with allocated clients on a daily/weekly basis, ensuring that all their needs are met and that resources are performing as expected.
  • Engage with consultants placed at various clients on a weekly basis, ensuring that they are performing and that they are happy.
  • Facilitate the delivery of consulting staff members at client sites within the consulting division.
  • Ensure the reporting and integrity of consulting month-end processes.
  • Communicate with clients to understand their needs and explain Dotcom's value.
  • Build relationships with clients and consultants based on trust and respect.
  • Collaborate with internal departments to facilitate client need fulfilment.
  • Collect and analyze data to learn more about consumer behaviour.
  • Keep accurate records pertaining to client discussions.
  • Maintain updated knowledge of company products and services.
  • Resolve complaints and prevent additional issues by improving processes.
  • Identify industry trends.
  • Act as a client advocate with a focus on improving their experience.
  • Aid in growing the consulting business by picking up leads from existing clients and hunting for new clients and business.
  • Assist with month-end and timesheet reconciliations.
  • Load and maintain opportunities on Monday.

Requirements:

  • Matric
  • IT Diploma or Degree
  • Exceptional verbal and written communication skills.
  • Excellent customer relationships skills.
  • Experience with resource management – IT consultants.
  • In-depth knowledge and understanding of the Information technology sector, with a special focus on consulting.

Soft Skills:

  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver development solutions for approval.
  • Be passionate about resolving client pain points.
  • Be open to receiving feedback and constructive criticism.
  • Research and showcase knowledge in the industry's latest trends and technologies.
  • Interact well with others since teamwork is common.
  • Exhibit a commitment to lifelong learning since technology is always changing.
  • Think outside the box to solve problems creatively.
  • Communicate effectively so that all involved understand what is being done.
  • A meticulous and organized approach to work.
  • A logical, analytical, and creative approach to problem-solving.
  • A thorough, detail-oriented work style.

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