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Client Care Advisor
2 weeks ago
Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme),
and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and
people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies
and organisations care for and reward their employees and members. Through our own network of advisers or via
independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions
Role Purpose
Our Advisors within Client Care are committed to providing Momentum Short-term insurance (STI) clients and
brokers with awesome service and to making their experience with Momentum STI enjoyable, easy and
convenient. This is done to foster and build long-lasting and rewarding relationships.
Requirements:
- Matric (Grade 12) or equivalent
- Call Centre studies will be advantageous
- Previous client care experience will be an advantageous
- Sales experience will be advantageous
- Previous call centre experience (preferably in a client centric or sales environment)
- RE is compulsory
Duties & Responsibilities
An inbound advisor of Momentum STI is responsible for providing Momentum STI clients with awesome service
and to making the client/brokers experience with Momentum STI enjoyable, easy and convenient. Client Care
Advisors deal with client queries on all levels in a competent, efficient and attending and successfully completing
all training courses scheduled for the employee by Momentum STI.
Competencies
- Client service oriented
- Attention to detail/Quality oriented
- Deadline and results oriented/Work standards
- Initiative
- Enthusiastic and passionate about the job and the company
- Effective at planning and organisation/Work management Teamwork/Collaboration
- Judgment/Problem solving
- Adaptability
- Integrity
- Tolerance for stress skills
- Interpersonal and communication skills
- Selling skills
- Negotiations
- Keyboard skills
- Administration skills
- Influencing
- Practical learning
- Principles of client service
- The workings of a call centre
- Computer literacy
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time
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