Experience Champion

2 weeks ago


Centurion, Gauteng, South Africa BCXP Full time
Business unit, Department, Reporting
Business Unit
Human Resources
Department
HR Operations
Reports To
Experience Centre Lead
Grade
S6 Core Description

To provide technical HR support and guidance through the provision of high-tech digital HR services to all BCX employees within the assigned Experience Centre (i.e., Recruit & Onboard / Career & Performance / Offboarding & Long Service), to enable successful resolutions which meet/exceed SLA targets.

Key Deliverables / Primary Functions

  • Deliver key transactional and operational HR services and digital and data solutions, that dovetails with touchpoints along the employee lifecycle.
  • Escalate all complex requests / requests beyond the scope of the SLA to the corresponding HR support team (i.e., Employee Relations, Payroll or relevant CoEs), to bring swift resolution and support through the correct channels, to all BCX employees.
  • Champion all transactional and operational HR services and digital solutions, as it pertains to a part of the Employee Lifecycle, by operationalising a highly tech enabled service/support to all BCX employees.
  • Serve as knowledge champion and provide all employees with key communications and needed documentation, via a digital interface portal, to ensure continuous support when needed.
  • Monitor and manage the HR Case and Knowledge Management platform (Helix) by delivering HR-Related services to swiftly resolve all tickets logged by BCX employees, within specified SLA parameters.
  • Resolve complaints and answer questions raised in compliance with the corresponding HR policy and/or procedures and playbooks; report complex issues that require expert insight to the Experience Centre Lead.
  • Support in enhancing the employee experience by making recommendations regarding new operational trends and services that focuses on automated, digital, and technological activities, across the HR value chain.
  • Escalate all complex operational issues to the Experience Centre Lead to receive the needed guidance for potential solutions and avoid bottlenecks that may cause delayed support provision to BCX employees.
  • Manage own performance and professional development by taking on developmental opportunities through coaching and learning initiatives, aimed to enhance the performance of the Experience Centre.


Minimum 3 Years' experience in a Shared Service Centre / Contact Centre / Call Centre / Customer Service orientated team environment, within a large organisation.

Or

If the highest qualification is grade 12, Minimum 5 Years' experience in a Shared Service Centre / Contact Centre / Call Centre / Customer Service orientated team environment, within a large organisation.

Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Span of Control
N/A
Level of Engagement
Engagement with all levels within BCX. Special Requirements / Employment Condition Ability to work extended /long hours as and when required Workplace / Physical Requirements Hybrid Remote Worker Non-Billable

  • Centurion, Gauteng, South Africa Signal Hill Products Full time

    Location:JohannesburgPosition/Title: Maintenance & Utilities ManagerReports To:Plant ManagerEmployment Type:PermanentNumber of Reports:2Overall Responsibility:To lead, manage & co-ordinate the Maintenance effort and oversee the Utilities plant of the Brewery to achieve optimum Plant performance in the most safe, efficient manner. The management of SHE,...

  • Underwritng Manager

    2 weeks ago


    Centurion, Gauteng, South Africa The Talent Hive Full time

    The successful applicant will join the Underwriting Management Team and will be responsible for the overall management of the team including the following key responsibility areas:Increase overall profitability of the company Manage operational cost in department(s) Maintaining profitable loss ratios New business and budget growth Retention Achieve strategic...


  • Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness UnitHuman ResourcesDepartmentHR LeadershipReports ToChief of Human ResourcesGradeM3 Core DescriptionTo lead the Human Resources Operations function, which includes the Payroll, People Experience Centre, People Analytics and HR Information systems capabilities, in driving the effective delivery of all processes...


  • Centurion, Gauteng, South Africa ANEW Recruitment Full time

    Job Advert Summary:Minimum Requirements: At Least 5 Years hospitality industry experience within the rooms department and 5 years Opera PMS/Opera Cloud exposure. Intimate Knowledge of hotel operations. Ability to succeed through collaboration and working through other internal and external organizations and individuals. Ability to communicate effectively...

  • Warehouse Supervisor

    2 weeks ago


    Centurion, Gauteng, South Africa Hello Group Recruitment Full time

    Job Advert Summary:As a Warehouse Supervisor, you will be responsible for overseeing the operations of our warehouse facilities, ensuring the efficient receipt, storage, and distribution of products. You will be responsible for managing a team of employees, overseeing inventory management, and implementing safety procedures. You will work closely with other...

  • Warehouse Manager

    2 weeks ago


    Centurion, Gauteng, South Africa Hello Group Recruitment Full time

    Job Advert Summary:As a Warehouse Manager, you will be responsible for overseeing the operations of our warehouse facilities, ensuring the efficient receipt, storage, and distribution of products. You will be responsible for managing a team of employees, overseeing inventory management, and implementing safety procedures. You will work closely with other...


  • Centurion, Gauteng, South Africa P10 Talent Solutions (Pty) Ltd Full time

    12 Month Contract Fixed Term ContractIT Governance and Security ManagerOur client a leader in mining industry is looking for a specialist in IT GRC to manage their Governance and Security Portfolio. This role will be a hybrid role, office based in Centurion, market-related salary on offer.The main purpose of this position:To provide strategic and thought...


  • Centurion, Gauteng, South Africa Momentum Investments Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeProvide the strategic direction for...


  • Centurion, Gauteng, South Africa ANEW Recruitment Full time

    Job Advert Summary:Minimum Requirements: At Least 5 Years hospitality industry experience within the rooms department and 5 years Opera PMS/Opera Cloud exposure. Intimate Knowledge of hotel operations. Ability to succeed through collaboration and working through other internal and external organizations and individuals. Ability to communicate effectively...

  • Processing Manager

    2 weeks ago


    Centurion, Gauteng, South Africa RCL FOODS Careers Full time

    Join Our Team: Production Manager for Ambient Cake PlantAre you ready to lead and optimize our Ambient Cake Plant at Centurion Speciality Site, part of RCL Foods? We're seeking a skilled manager to ensure top efficiency while upholding compliance with regulations, customer standards, and our own high-quality processes. Your role will involve maximizing...

  • Fleet Attendant

    2 weeks ago


    Centurion, Gauteng, South Africa Pedros Full time

    A Fleet Attendant is accountable for meticulous observation and comprehensive inspections of the fleet upon return from deliveries, ensuring strict adherence to established protocolsDuties and responsibilities: Champion Pedros People values and leadership principles across the business, including new hires Ensure the mechanical and cosmetic integrity of the...

  • Product Specialist

    2 weeks ago


    Centurion, Gauteng, South Africa Dante Personnel Full time

    Gauteng, CenturionProduct Specialist - Pump System (Customer Care) - Centurion_R R45 000 Negotiable_Our Client in the Pump Systems Industry have a position available for a Product Specialist who will be working alongside a team off Design Engineers, oversees development to ensure marketability of the productMinimum requirements: Minimum of 5 years of...


  • Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness Unit:DPSDepartment: Application Solutions SAP CoE Core DescriptionRecommend and implement SAP S/4 HANA-centric SCM solutions to support business capabilities and complex business scenarios with the objective of simplifying, stabilizing and modernizing the ERP solution.Translate business goals into appropriate...


  • Centurion, Gauteng, South Africa IQVIA Full time

    We are seeking Project Management Set-up Line Managerto join Q2 Solutions, IQVIA's laboratory business based in Livingston, UK. We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development. ...


  • Centurion, Gauteng, South Africa BCXP Full time

    Business Unit, Department, Reporting Division Finance Department Business Excellence Reports to Senior Manager: Strategy Management Span of Control 0Core DescriptionResponsible for Support and contribute to the execution of strategic planning activities, seek out local & global research sources and support the analysis of shifts to the industry, competitor,...

  • Quality Officer

    2 weeks ago


    Centurion, Gauteng, South Africa Profession Hub Full time

    Our Client is searching for a Quality Officer - Central Process and Systems to join their team in Irene Centurion.Key Responsibilities Ensure that operations carried out within the Quality team are completed according to the requirement of the GxP regulations and guidelines, the organisation's Quality systems and industry standards. Support the maintenance...

  • Senior Architect

    2 weeks ago


    Centurion, Gauteng, South Africa AECOM Full time

    Job DescriptionThe Senior Architect serves as a fully capable professional in an architectural design team. The Senior Architect plans, (including budget + resources), schedules, organizes, coordinates and executes the design work on any/all phases of development on small to medium scale projects (or distinct portions of larger projects), with regular...

  • Senior Architect

    2 weeks ago


    Centurion, Gauteng, South Africa AECOM Full time

    Company Description Work with Us. Change the World.**At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's...

  • Candidate Engineer

    2 weeks ago


    Centurion, Gauteng, South Africa AECOM Full time

    Job DescriptionUnder the supervision of a Senior Engineer, perform detailed structural designs and calculations for structural systems in commercial and industrial fields for both reinforced concrete and structural steel type structures. When required assist with Revit modelling. Take responsibility for structural design and drawings. Uses computer...


  • Centurion, Gauteng, South Africa Saab Inc. Full time

    The role is responsible for developing planning, and execution of all aspect of the value chain within the production supply chain._Your role Independent evaluation and selection of techniques, procedures and criteria for Supply Chain influence. Impact/Decision: high degree of latitude to make decisions, take action as needed and manage workload, priority...