Account Executive: Contact Centre
1 month ago
Job Objectives
- Create detailed business plans to facilitate the attainment of goals and quotas
- Manage the entire sales cycle from finding a client to securing a deal
- Unearth new sales opportunities through networking and turn them into long term partnerships
- Present products to prospective clients
- Provide professional after-sales support to enhance the customers dedication
- Remain in frequent contact with the clients in your responsibility to understand their needs
- Respond to complaints and resolve issues aiming to customer contentment and the preservation of the companys reputation
- Negotiate agreements and keep records of sales and data
Minimum Requirements
- Grade 12
- BSc or BA in business administration, sales or marketing
- Proven experience as an Account Executive, or in other sales/customer service role
- Knowledge of market research, sales and negotiating principles
- Outstanding knowledge of MS Office; knowledge of CRM software (e.g. Salesforce) is a plus
Job Skills
- Excellent communication/presentation skills and ability to build relationships
- Organizational and time-management skills
- Good spoken and written communication skills
- Strong presentation and negotiation skills
- Confidence, tact and a persuasive manner
- Good organisational and time management skills
- Good people skills, for working with a range of colleagues and clients
- The ability to lead and motivate a team
- A willingness to work long hours, often under pressure
- A professional manner
- Good business sense and the ability to work to budgets
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