Multilingual Contact Centre Representative
7 hours ago
We are seeking a skilled Multilingual Contact Centre Representative to join our team at Black Pen Recruitment. In this role, you will work for a prestigious airline brand on various work streams, assisting passengers with pre- and post-flight travel-related queries in Spanish and English languages.
About the RoleThis is a full-time/Permanent position located in Gauteng, South Africa. The workplace is fully remote, allowing for flexibility and work-life balance.
Key Responsibilities- Assist passengers with pre- and post-flight departure travel-related queries in customer relations department in Spanish and English languages.
- Work on airline reservations systems and handle voice calls in English and Spanish, including some written correspondence.
- Daily interactions with international passengers with queries and compliments.
- Meet specific key performance indicators and meet expected client service levels.
- Native level fluency in Spanish language: Verbal & Written.
- Located in South Africa.
- Permanent residence permit/South African ID holders only.
- Flexibility to work shifts.
- Fibre internet connection or fixed stable ADSL line required at own cost.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
- Fully paid product and systems training provided.
- Training duration: 4 weeks (Fully Paid).
- Probation period: 4 months.
The estimated salary for this position is around R150,000 - R200,000 per annum, depending on experience. If you are a motivated and customer-focused individual who enjoys working in a dynamic contact centre environment, we encourage you to apply.
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