Collections Contact Centre Agent

1 month ago


Pretoria, South Africa Ver-Tex Solutions Full time

Job Description / Skills:

- **Serve** as a key member of a specialized Debt Collection team, focusing on unsecured debt recovery for leading South African credit providers.
- **Conduct** outbound calls to manage overdue unsecured accounts, presenting tailored payment solutions and securing outstanding balances.
- **Provide** clear, professional communication to respond to debtor inquiries, share account details, and outline collection protocols.
- **Proactively** engage with debtors to negotiate sustainable repayment solutions, ensuring full adherence to regulatory and legal standards.
- **Maintain** precise, comprehensive records of all communications, agreements, and payment arrangements.
- **Apply** advanced negotiation, communication, and conflict-resolution skills to navigate complex conversations with professionalism.

Specifications:

- Grade 12 or equivalent qualification.
- Minimum of 2 years’ experience in debt collection.
- Strong knowledge of unsecured debt recovery.
- Computer literate.
- Excellent communication and negotiation skills.

Pay: R5 500,00 per month

**Experience**:

- Debt collection: 1 year (required)


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