Quality Assurance Agent: Call Centre

My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract.Grade 12Certificate in Quality AssuranceExperience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk.Familiarity with the IVANTI...

Quality Assurance Agent: Call CentreTalentCru is seeking a seasoned Quality Assurance Agent with extensive experience in quality management in a Call Centre environment to join our team on a 3-year contract.Key Responsibilities:Develop and implement quality management strategies to ensure exceptional customer service.Collaborate with the Service Desk team to...

**Gauteng**, PTA - East** **R 12000 - R 12000 Monthly Cost To Company** We are seeking a skilled and experience Call Centre QA and Compliance Officer to join a legal firm based in Pretoria East. Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance...

A well-established organization in** PRETORIA **is seeking a **Call Centre Agents** **to join their team **Salary will be discussed in the interview.** **Qualifications and Experience**: - Call Agent or equivalent position: three (3) years of Call Centre industry experience. **Technical Skills** - Exceptional knowledge of MS Office full package - Good...

We are seeking a skilled Call Centre QA and Compliance Officer to join our team! Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance standards in our vibrant Call Centre environment. **Minimum Requirements** - Grade 12. - 4-5 years’ experience in a...

Function in a Corporate Recovery Call centre environment as a Call quality assurance officer Background/experience in Bank collections environmen Assist with administrative tasks, imports and executing/playing of call campaigns Must be able and willing to work overtime and assist with supervision during overtime shifts Must be self-motivated, take initiative...

**POSITION PURPOSE** This role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents. The responsibility extends to accurate...

**Call Centre Sales Agents (Outbound)** **Menlyn, Pretoria** **Permanent** **Job Duties** - Sell policies (in and out bound) - Capture policy on system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **Requirements**: - Matric - Call Centre Certificate - RE 5 (Advantage) - Registration as an Employee...

TalentCru is seeking a highly experienced Quality Assurance Agent to join their team on a 3-year contract.Key Responsibilities:Develop and implement quality management strategies to ensure exceptional customer service in a Call Centre environment.Collaborate with the team to identify and address quality issues, and implement corrective actions to improve...

Quality Analyst Job DescriptionAt Boardroom Appointments, we are seeking a highly skilled Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality in our operations.Key Responsibilities:Planning and Reporting: Develop and maintain quality objectives and measures for the effectiveness of...

Quality Analyst Job DescriptionAt Boardroom Appointments, we are seeking a highly skilled Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality in our sales and service operations.Key Responsibilities:Planning and Reporting (10%): Develop and maintain quality objectives and measures...

**OUTBOUND CALL CENTRE AGENTS** **Outbound Call Centre Agent, based in Menlo Park, Pretoria - Market related Commission and incentive structure. Excellent inhouse training in terms of product knowledge and business development skills.** **MINIMUM REQUIREMENTS**: - **Matric**: - **± 2-3 Years Call Centre Environment Experience (Advantage)**: -...

Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...

Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...

**Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Pretoria, Gauteng- **Job Title**: Call Centre Operations Manager (Pharma)- Closes: 30 September 2024**Education Level**: Bachelors Degree- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**Call Centre Operations Manager (Pharma) - Pretoria.**: My Client in the Pharmaceutical...

**Life and Funeral Sales Call Centre Agents** **Menlyn** **Permanent** We are seeking Call Centre agents with experience in long term insurance. Basic and commission. **Requirements**: - Matric - Clear ITC - RE 5 within 2 years of DOFA - Full FAIS credits within 6 years of DOFA

{"title": "Quality Analyst", "description": "Job SummaryWe are seeking a highly skilled Quality Analyst to join our team at Boardroom Appointments. As a Quality Analyst, you will be responsible for ensuring the highest level of quality in our sales and customer service processes.Key ResponsibilitiesPlanning and ReportingDevelop and maintain quality...

Life and Funeral Sales Call Centre AgentsMenlynPermanent We are seeking Call Centre agents with experience in long term insurance.Basic and commission. Requirements:MatricClear ITCRE 5 within 2 years of DOFAFull FAIS credits within 6 years of DOFA

Job SummaryThe Call Centre Agent will play a pivotal role in connecting with potential customers and qualifying leads to aid the sales team. The ideal candidate should be comfortable with high-volume outbound calls, be digitally savvy to handle chatbot and WhatsApp inquiries, and have a knack for lead capture and qualification. They should also be organized,...

**Call Centre Support Supervisor** **INTRODUCTION**: An exciting opportunity has become available within the medical technology and devices industry, for a Support Supervisor in the international Call centre. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an...