Quality Assurance Agent: Call Centre

**Purpose of the Job**: We are looking for an honest and enthusiastic Quality Assurance Agent to contribute to the organisations goals to achieve exceptional customer service to our clients. The Quality Assurance Agent will support the Call Centre by monitoring and evaluating communication, coaching & training Call Centre Agents, continually assessing and...

**Gauteng**, PTA - East** **R 12000 - R 12000 Monthly Cost To Company** We are seeking a skilled and experience Call Centre QA and Compliance Officer to join a legal firm based in Pretoria East. Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance...

**Job Purpose**: **Key Responsibilities**: - **Call Monitoring**:_ - Conduct regular monitoring of inbound and outbound calls to assess compliance with quality standards. - Evaluate agent performance based on established metrics and criteria. - **Feedback and Reporting**:_ - Provide constructive feedback to agents and team leaders based on call...

The Call Centre QA and compliance officer will monitor process implementation. - The Call Centre QA and compliance officer will ensure that quality & compliance standards within the call center are consistently met. - This individual will be responsible for Agent communication and training, Quality Assurance as well as regular briefings with senior...

A well-established organization in** PRETORIA **is seeking a **Call Centre Agents** **to join their team **Salary will be discussed in the interview.** **Qualifications and Experience**: - Call Agent or equivalent position: three (3) years of Call Centre industry experience. **Technical Skills** - Exceptional knowledge of MS Office full package - Good...

We are seeking a skilled Call Centre QA and Compliance Officer to join our team! Use your 4-5 years of experience in legal collections or banking, AJS proficiency, and advanced Excel skills to maintain unwavering quality and compliance standards in our vibrant Call Centre environment. **Minimum Requirements** - Grade 12. - 4-5 years’ experience in a...

**Call Centre Agent** **Salary**: Up to R8 000 per month Our client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlake's who has experience within the loans or debt collections industry. Minimum requirements: - Matric - Reliable own transportation - Previous Debt Collection or loans industry experience...

**POSITION PURPOSE** This role reports directly to the Call Centre & Data Hub Administration Manager. It is in essence delivering assistance to the CC & DH Manager including the CEDO. This role is responsible for ensuring the delivery of exceptional service with specifically trained and skilled call centre agents. The responsibility extends to accurate...

RE 5 and 120 FAIS credits are essential - Market products and achieve sales targets - Sell policies (In and out bound ) - Capture policies on the system - Attend to client queries - Process amendments on policies - Responsible for own policy retention **Requirements**: - Adhere and comply to FSB board notice in terms of FAIS - Matric - Call centre...

Call Centre Sales Agent with more than two years' experience committed to quality sales. **Job Types**: Full-time, Temp to perm Contract length: 3 months **Salary**: From R3,000.00 per month Ability to commute/relocate: - Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required) **Experience**: - Cold calling: 2 years...

Gauteng, Pretoria East - R 7 000 - R 8 000 Established Law Firm is looking for a Call Centre agent to join their dynamic team **Minimum requirements**: - Grade 12 - Excellent verbal communication in English plus at least 3 other SA Languages - 2 Years' plus experience working in a Call Centre dealing with Banking Collections, Micro loans etc. - Must have...

A new call centre company its looking for sales agents around pretoria training will be provided, please note that its commission based plus weekly and monthly incentives the is no basic salary for more information please contact this number 0715568385.. Work Remotely - No **Job Types**: Full-time, Permanent **Salary**: R4,000.00 - R6,000.00 per...

Gauteng, Pretoria East - R 6500 - R 7500 Well established Law Firm with a Debt Collections Department is looking for a Call Centre Agent to join their team **Minimum requirements**: - Grade 12 - Excellent verbal communication in English plus at least 3 other SA Languages - 3 Years' plus experience working in a Call Centre dealing with Banking Collections,...

Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...

Our client in the Market Research industry is currently looking for an **Outbound Call Centre Agent **(Remote) **Responsibilities**: - Making outbound calls to business and consumer audiences to conduct market research surveys and collect data. - Conduct interviews and provide top-quality customer experiences. **Requirements**: - Excellent verbal...

We are looking for an experienced Outbound Call Centre agents for a Long term insurer with a big footprint in South Africa, if this interests you then read further.... We are only looking for money hungry, very well spoken English, target driven and top performing Call Centre Agents who have sold funeral cover to join our client towards Pretoria Attend to...

**Life and Funeral Sales Call Centre Agents** **Menlyn** **Permanent** We are seeking Call Centre agents with experience in long term insurance. Basic and commission. **Requirements**: - Matric - Clear ITC - RE 5 within 2 years of DOFA - Full FAIS credits within 6 years of DOFA

**JOB PURPOSE**: **KEY PERFORMANCE AREAS**: - Provide a call center service in accordance with the Compliance Contact Centre manual and standards - Administer the compliance query process in accordance with the set procedures - Respond to general compliance, registration and reporting related queries - Develop an understanding of various regulated...

**Job Overview**: **Date Posted**: Posted 18 hours ago- **Location**: Pretoria, Gauteng- **Job Title**: Call Centre Operations Manager (Pharma)- Closes: 30 September 2024**Education Level**: Bachelors Degree- **Job Level**: Management- **Minimum Experience**: 5- 7 Years**Call Centre Operations Manager (Pharma) - Pretoria.**: My Client in the Pharmaceutical...

Gauteng, Pretoria CBD Call Centre Agent/Consultant Debt Consulting/Counselling R5000 - R6000 + Commission **Minimum requirements**: - Age 25 - 40 - 1 - 2+ years of experience in Debt Counselling - Call center and sales experience will be beneficial - Tertiary education will be beneficial - Must reside in Pretoria Central or nearby - Computer Literate -...