German Speaking IT Support Specialist
1 month ago
Key Accountabilities
We are seeking a highly skilled German speaking support analyst to join our dynamic team. As a German speaking support analyst, you will be responsible for providing remote 1st/2nd line technical IT support to our clients. Your primary goal will be to troubleshoot and resolve hardware and software related incidents based on Microsoft systems, ensuring that all incidents are resolved within agreed first-time-fix parameters and escalated within the team where required.
Core Responsibilities
- Provide remote 1st/2nd line technical IT support to clients
- Troubleshoot and resolve hardware and software related incidents based on Microsoft systems
- Ensure incidents are resolved within agreed first-time-fix parameters and escalated within the team where required
- Take ownership of incidents and manage through to resolution where possible
- Attend to pro- and reactive monitoring alerts to ensure minimum disruption to customers
- Meet client expectations in terms of quality of work and delivery to deadlines
- Action customer enquiries effectively in a timely fashion as per prescribed SLA
- Follow-up activities to resolution and to customer satisfaction
- Produce information reports upon request
Requirements
- Native German & Fluent in English
- Excellent communication and interpersonal skills
- Technical understanding of current industry-leading technologies
- Candidate relations skills; ability to understand and comprehend customer concerns and requirements
- A desire for continuous learning and career development
- Ability to work in, and as part of a team
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