German Fashion Support Specialist

1 month ago

Cape Town, Western Cape, South Africa Fempower Personnel Full time

Fempower Personnel is currently seeking a German Fashion Support Specialist to join our team. This role will involve providing top-tier customer service for a renowned fashion brand from Germany.

Key Responsibilities:
  • Customer Support: Deliver exceptional service by managing customer interactions, including orders, emails, calls, complaints, and return-to-sender issues.
  • Proactive Outreach: Engage with customers proactively to enhance their experience and provide timely support for any issues.
  • Issue Prevention: Review new customer orders and assist with design and order support to prevent potential issues.
  • Issue Resolution: Turn dissatisfied customers into satisfied ones by providing generous solutions.

We are looking for an individual who can turn customer interactions into seamless and satisfying experiences through their professionalism, empathy, and efficiency.

Performance Metrics:
  • Achieve weekly call and task targets.
  • Adhere to standard operating procedures (SOPs) and maintain service quality.
  • Deliver exceptional customer satisfaction, contributing to positive feedback.
  • Meet punctuality and attendance requirements.

The ideal candidate will possess strong customer focus, a genuine desire to help others, and excellent problem-solving skills. They will also be able to work collaboratively in a team environment and contribute positively to the company culture.

Requirements and Qualifications:Hard Skills:
  • Fluency in German and English (Read, Write, and Speak).
  • Basic proficiency in English for internal communication.
  • Previous experience in customer support or a related field is desirable.
Soft Skills:
  • Strong customer focus and a genuine desire to help others.
  • Friendly, patient, and supportive demeanor, able to handle challenging situations with ease.
  • Excellent problem-solving skills, with a focus on achieving customer satisfaction.
  • Ability to work collaboratively in a team environment and contribute positively to the company culture.

We offer a competitive salary of approximately $28,000 per annum, consisting of a basic salary of $24,500, shift allowance of $500, and commission and incentives of $3,000. After 3 months of employment, you will be eligible for medical insurance, home and trauma assistance, and access to our learning platform for personal and professional growth.

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