German Speaking Quality Assurance Specialist

1 week ago


Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time

Job Title: Quality Assurance Agent - German Speaking

Overview:

Our client, a prominent BPO, is recruiting for a skilled Quality Assurance Agent (German Speaking) to join their team. The Quality Assurance Agent - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and regulatory requirements.

Key Responsibilities:

  • Monitor and evaluate customer service interactions to ensure quality standards are met.
  • Provide detailed feedback to CSRs on their performance.
  • Identify areas for improvement and recommend training or process adjustments.
  • Collaborate with the training team to develop quality improvement initiatives.
  • Ensure compliance with regulatory requirements and company policies.

Requirements:

  • Fluent in German and English.
  • Experience in quality assurance or a similar role in a customer service environment.
  • Strong analytical and communication skills.
  • Attention to detail and ability to provide constructive feedback.

Working Hours: Central European Time Zone, Monday to Friday: 08h00 - 19h00, Saturday: 10h00 - 14h00.

Surgo (Pty) Ltd is committed to maintaining diversity in its appointments and encourages people with disabilities and from other diverse backgrounds to apply.



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