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German Speaking Quality Assurance Specialist
1 month ago
Job Title: Quality Assurance Agent - German Speaking
Overview:
Our client, a prominent BPO, is recruiting for a skilled Quality Assurance Agent (German Speaking) to join their team. The Quality Assurance Agent - German role is responsible for monitoring and evaluating the quality of customer service interactions to ensure adherence to company standards and regulatory requirements.
Key Responsibilities:
- Monitor and evaluate customer service interactions to ensure quality standards are met.
- Provide detailed feedback to CSRs on their performance.
- Identify areas for improvement and recommend training or process adjustments.
- Collaborate with the training team to develop quality improvement initiatives.
- Ensure compliance with regulatory requirements and company policies.
Requirements:
- Fluent in German and English.
- Experience in quality assurance or a similar role in a customer service environment.
- Strong analytical and communication skills.
- Attention to detail and ability to provide constructive feedback.
Working Hours: Central European Time Zone, Monday to Friday: 08h00 - 19h00, Saturday: 10h00 - 14h00.
Surgo (Pty) Ltd is committed to maintaining diversity in its appointments and encourages people with disabilities and from other diverse backgrounds to apply.
