German-Speaking Corporate Travel Resolution Expert

3 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time

At ABC Worldwide, we are committed to revolutionizing customer experiences and fostering a culture of excellence. We are seeking a motivated German-speaking Travel Resolution Specialist to join our dynamic, customer-centric environment.

About the Role

We are looking for a passionate individual who excels in providing exceptional service and embodies our core principles and values. As a German-speaking Travel Resolution Specialist, your role involves successfully resolving complaints and escalated complaints, with a focus on German language complaints. You will take ownership of service delivery, resolve complaints efficiently, and collaborate cross-functionally to drive member-focused outcomes.

Key Responsibilities
  • Actively receive and resolve complaints raised by members, adhering to service level agreements (SLAs)
  • Maintain a complete understanding of corporate client SLAs and service deliverables
  • Record all complaints accurately and propose enhancements to complaint handling processes
  • Provide timely support for urgent complaints and escalations, ensuring fair and member-focused outcomes
  • Participate in member success training and coaching sessions for Lifestyle Managers and Team Managers
  • Serve as a point of contact for client services, assisting with troubleshooting and improvement initiatives
  • Interact with Europe & UK-based corporate clients, representing Member Experience in client meetings as needed
  • Support the resolution of client-related complaints and feedback, collaborating closely with the Department Head
Qualifications and Skills
  • Fluency in German and English is essential (additional languages advantageous)
  • 3-5 years of experience in the travel industry
  • Sound knowledge of a GDS (Amadeus preferred) and ticketing systems
  • Excellent verbal and written communication skills
  • Passion for delivering exceptional service and advocating for clients
  • Ability to handle sensitive information with discretion and maintain good relations with others
  • Proficiency in Microsoft Word, Excel, and PowerPoint
  • Strong time management and project management skills
  • Detail-oriented with a focus on accuracy in work
  • Role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering
  • Approach tasks and challenges with curiosity, rigor, and optimism
  • Embrace diverse philosophies, cultures, and experiences
Estimated Salary

$70,000 - $90,000 per annum, depending on experience and qualifications.

This position is a 40-hour work week; Monday to Friday 9am/10am - 6pm/7pm local SA time; occasional outside of normal working hours shift may occur due to our global business nature.

  • German-Speaking Travel Complaint Resolution Specialist

    1 month ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: German-Speaking Travel Complaint Resolution Specialist (EU Corporate Travel)We are seeking a highly motivated and detail-oriented German-speaking Travel Complaint Resolution Specialist to join our team in a dynamic, customer-centric environment. As a key member of our Corporate Travel department, you will play a vital role in resolving complaints...

  • Travel Resolution Expert

    3 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Career Opportunities at ABC WorldwideWe are seeking a highly skilled Travel Resolution Expert to join our team in this dynamic role. As a German Language Specialist, you will be responsible for providing exceptional service and resolving complaints in a timely and efficient manner.Job OverviewThe estimated salary for this position is $60,000 - $80,000 per...

  • German Speaking Travel Industry Expert

    4 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Type: Full-timeSalary: R24 000 – R28 000Job OverviewWe are seeking a highly skilled German speaking travel consultant to join our team at Black Pen Recruitment. As a German speaking travel consultant, you will be responsible for managing a portfolio of existing clients and accounts, providing first class customer service at all times, and working...

  • German Corporate Travel Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full time

    Job Description:Red Ember Recruitment is seeking a skilled Travel Consultant to provide exceptional service to clients with German-speaking backgrounds. Key responsibilities include booking flights, hotels, rail, arranging car hire, and advising on travel visas. This role requires a portfolio of clients and accounts, offering first-class customer service,...

  • German Travel Coordinator

    1 month ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job SummaryWe are seeking a highly skilled German Travel Concierge to join our team at ABC Worldwide. As a key member of our team, you will be responsible for providing exceptional customer service to our international clients, ensuring seamless travel experiences, and resolving any issues that may arise.Key Responsibilities• Acting as the primary point of...

  • Senior Travel Consultant

    4 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: Senior Travel Consultant - German Language ExpertABC Worldwide is seeking a highly skilled Senior Travel Consultant to join our team. As a German-speaking professional with a passion for travel and customer service, you will be responsible for delivering exceptional experiences to our clients.Responsibilities:* Utilize your expertise in German to...

  • German Speaking Senior FIT Travel Consultant

    5 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Black Pen Recruitment is seeking a highly skilled German Speaking Senior FIT Travel Consultant to join our team in Cape Town, South Africa.Company OverviewOur client is a reputable Destination Management Company with a strong reputation for professionalism, attention to detail, and passion for the destinations they manage. With expertise in Meetings and...

  • German Corporate Travel Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: German Corporate Travel ConsultantAbout the Role:We are seeking a highly skilled German Corporate Travel Consultant to join our team at ABC Worldwide. As a key member of our team, you will be responsible for assisting clients with their travel requirements, including booking flights, hotels, rail, arranging car hire, and advising on travel...

  • German Language Expert for Travel Solutions

    2 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Black Pen Recruitment seeks a highly skilled German Language Expert to join our team as a Travel Consultant.About the RoleWe are looking for an experienced professional with excellent communication skills in German to support UK businesses with their travel requirements.The ideal candidate will have a deep understanding of the travel industry and be able to...

  • German Speaking IT Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Job Description for German Speaking Support AnalystKey AccountabilitiesWe are seeking a highly skilled German speaking support analyst to join our dynamic team. As a German speaking support analyst, you will be responsible for providing remote 1st/2nd line technical IT support to our clients. Your primary goal will be to troubleshoot and resolve hardware and...

  • German Speaking Senior FIT Travel Consultant

    1 month ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: German Speaking Senior FIT Travel ConsultantCompany: Black Pen RecruitmentWe are seeking a highly skilled German speaking Senior FIT Travel Consultant to join our team. As a Senior FIT Travel Consultant, you will be responsible for designing and preparing travel itineraries in Southern Africa for FIT clients based on the very best services that...

  • German Language Travel Consultant

    1 month ago

    Cape Town, Western Cape, South Africa Red Deer Global Inc Full time

    We are seeking a detail-oriented German-speaking travel consultant to assist our customers with their booking needs. As a travel consultant, you will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.RequirementsStrong knowledge of the tourism industryFluent...

  • German Speaking Travel Consultant Specialist

    7 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Company OverviewWe are a recruitment agency dedicated to supporting the growth of UK businesses. Our team has extensive experience in delivering flexible, rapid and low-cost solutions that drive real business outcomes.Job DescriptionAs a German Speaking Travel Consultant, you will be responsible for managing a portfolio of existing clients and accounts,...

  • German Speaking Travel Consultant Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    We are seeking a highly skilled and experienced German speaking travel consultant to join our team at Black Pen Recruitment. In this role, you will be responsible for managing a portfolio of existing clients and accounts, providing exceptional customer service, and offering competitive quotations to clients.As a travel consultant, you will have the...

  • German Travel Coordinator

    3 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Job Title: German Travel CoordinatorJob Summary:We are seeking a highly skilled German Travel Coordinator to join our team at ABC Worldwide. As a German Travel Coordinator, you will be responsible for coordinating travel arrangements for our international clientele.Key Responsibilities:Act as the first point of contact for international clients interested in...

  • Inbound German Speaking Tourism Consultant

    4 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    **Tourism Consultant Opportunity**Tower Group is seeking a highly skilled Inbound German Speaking Tourism Consultant to join our team. The ideal candidate will have a passion for the travel industry, excellent communication skills in German, and a minimum of 5 years experience in inbound tour consulting.**Key Responsibilities:**Design and deliver tailored...

  • German Speaking Operations

    4 weeks ago

    Cape Town, Western Cape, South Africa Employ Africa Group Full time

    Due to significant existing and future growth, our client is seeking a German speaking Operations & Customer Service Agent to oversee the day-to-day operations of their logistics marketplaceResponsibilities include driver management, onboarding, and compliance, as well as marketplace bookings, customer interaction, and query resolutionVital requirements for...

  • Senior FIT Travel Consultant

    7 days ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    We are seeking a skilled German-speaking Senior FIT Travel Consultant to join our team at Black Pen Recruitment. This is an exciting opportunity to work with a Destination Management Company that specializes in Meetings and Incentives, Individual Travel, and Leisure Groups.About the RoleAs a Senior FIT Travel Consultant, you will be responsible for designing...

  • German speaking Social Media Content Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Initiate International Full time

    Job Title: German speaking Social Media Content SpecialistAbout the Role:Initiate International is seeking a highly skilled German speaking Social Media Content Specialist to join our team. As a key member of our content review team, you will play a critical role in ensuring the online community is safe by reviewing potentially violating content against our...

  • International Travel Professional

    3 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Company OverviewBlack Pen Recruitment has established a strong reputation for delivering high-quality solutions to UK businesses.Salary and BenefitsR24 000 – R28 000 per annum, offering a competitive salary package.Job DescriptionWe are seeking an experienced German Speaking Travel Consultant to join our team. As a key member of the client services...