Hotel Service Ambassador

1 month ago


Johannesburg, Gauteng, South Africa Scholtz Partners International (Pty) Ltd Full time
Job Title: Hotel Guest Experience Manager

About the Role:
At Scholtz Partners International (Pty) Ltd, we are seeking a skilled Hotel Guest Experience Manager to join our team. The successful candidate will be responsible for providing exceptional guest service by anticipating and fulfilling guest needs. This will include assisting with reservations, transportation, activities, dining, and special requests, ensuring each guest has an outstanding experience.

Key Responsibilities:
• Expert local knowledge to assist guests with their queries and needs
• Excellent communication skills to effectively interact with guests and colleagues
• Passion for delivering personalized service to exceed guest expectations
• Ability to work in a fast-paced environment, providing a high level of service in a hospitality setting
• Previous experience in a concierge or guest services role, preferably within a hotel or resort setting

Requirements:
• High school diploma or equivalent; a college degree or relevant hospitality training is a plus
• Concierge certification (e.g., Les Clefs d'Or) is a plus, though not required
• CPR and First Aid certification may be beneficial
• Ability to lift and carry items (such as bags or packages) weighing up to 25 lbs may be needed

Work Environment:
The role may require evening, weekend, and holiday shifts depending on hotel operations. The successful candidate will be required to work in a hotel environment and may be required to stand or sit for extended periods.

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