Westcliff Hotel Reservation Agent
1 day ago
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its commitment to excellence and personalized service. Our hotels and resorts offer an unparalleled level of luxury and sophistication, making us a top choice for travelers from around the world.
About the RoleThe Core Agent will be responsible for providing exceptional customer service to guests, ensuring that their needs are met and exceeded. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide general information about the hotel and assist callers with their queries.
- Capture sales from incoming reservations calls and coordinate details of each reservation.
- Run reports to ensure each guest's reservation is set up correctly.
- Process reservations from the sales office, other hotel departments, and travel agents.
- Comply with Four Seasons standards for sales and marketing while working harmoniously with coworkers.
- Maintain general knowledge of hotel promotions to answer guest inquiries.
- Assist guests with restaurant and spa reservations.
As a member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We also offer a dynamic and inclusive work environment that values diversity and promotes teamwork.
Estimated SalaryR150,000 - R200,000 per annum, depending on experience.
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