Customer Service Ambassador

22 hours ago


Johannesburg, Gauteng, South Africa La Orchard Hotel Full time

Job Overview

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The Customer Service Ambassador will be responsible for delivering exceptional customer experiences at La Orchard Hotel. This role involves greeting guests, managing their stay, and addressing any special needs or requests.

About the Role

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This is a fantastic opportunity to work in a dynamic environment where no two days are the same. As a Customer Service Ambassador, you will be the face of La Orchard Hotel, ensuring that every guest feels welcome and valued.

Key Responsibilities

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• Greet customers upon arrival and departure, providing a warm and friendly welcome

• Check guests in and out of the hotel, ensuring accuracy and efficiency

• Maintain accurate records of guest accounts, processing transactions and resolving any issues

• Address special needs and requests from guests, demonstrating empathy and understanding

• Liaise with Online Travel Agents (OTAs) to confirm bookings, process payments, and reconcile invoices

• Assist with reservations as needed, providing expert advice and guidance

• Respond to guest inquiries via email and social media platforms, maintaining a professional tone

Requirements

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To succeed in this role, you will need:

• Excellent communication and interpersonal skills

• Ability to work accurately and efficiently under pressure

• Strong problem-solving skills and attention to detail

• Proficiency in using technology to manage guest accounts and process transactions

Benefits

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La Orchard Hotel offers a competitive salary package, including:

• A salary range of $45,000 - $60,000 per annum, depending on experience

• Opportunities for career growth and development

• A supportive and collaborative work environment

• Discounts on hotel stays and services



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