Hotel Concierge
4 days ago
The ideal candidate for this role is a highly skilled and experienced individual with a passion for delivering exceptional guest service.
This position requires expert local knowledge, excellent communication skills, and the ability to anticipate and fulfill guest needs.
Key responsibilities include assisting with reservations, transportation, activities, dining, and special requests, ensuring each guest has an outstanding experience.
The Hotel Concierge provides personalized service by:
- Anticipating and fulfilling guest needs
- Assisting with reservations, transportation, activities, dining, and special requests
- Providing expert local knowledge and recommendations
- Maintaining high levels of customer satisfaction
To be successful in this role, you will require:
- A high school diploma or equivalent; a college degree or relevant hospitality training is a plus
- Certifications: A Concierge certification (e.g., Les Clefs d'Or) is a plus, though not required. CPR and First Aid certification may be beneficial
- Physical Demands: The role may require standing or sitting for extended periods. Ability to lift and carry items (such as bags or packages) weighing up to 25 lbs may be needed
- Work Hours: The role may require evening, weekend, and holiday shifts depending on hotel operations
A competitive salary of R7500 plus commission is offered, providing opportunities for high earning potential.
This is an urgent position that requires a dedicated and results-driven individual who can provide exceptional guest service and support the hotel's operations.
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