Hotel Guest Experience Manager

3 days ago


Johannesburg, Gauteng, South Africa Scholtz Partners International (Pty) Ltd Full time

Company Overview

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Scholtz Partners International (Pty) Ltd, a leading hospitality provider, seeks a skilled Hotel Guest Experience Manager to deliver exceptional service to our discerning clients. This role requires strong local knowledge, excellent communication skills, and a passion for delivering personalized service.

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Salary

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The successful candidate will receive a competitive salary of R7,500 plus commission, reflecting the company's commitment to attracting top talent.

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Job Description

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As a Hotel Guest Experience Manager, you will be responsible for providing exceptional guest service by anticipating and fulfilling guest needs. This includes assisting with reservations, transportation, activities, dining, and special requests, ensuring each guest has an outstanding experience.

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Required Skills and Qualifications

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  • A high school diploma or equivalent; a college degree or relevant hospitality training is a plus.">
  • A Concierge certification (e.g., Les Clefs d'Or) is a plus, though not required.">
  • CPR and First Aid certification may be beneficial.">
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Benefits

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This is a dynamic role that offers opportunities for professional growth and development in a fast-paced environment. The successful candidate will be part of a dedicated team committed to delivering exceptional service and exceeding client expectations.

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Work Hours

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The role may require evening, weekend, and holiday shifts depending on hotel operations.

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Experience

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Previous experience in a concierge or guest services role, preferably within a hotel or resort setting, is essential for success in this position.



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