Hotel Guest Experience Specialist

4 days ago


Johannesburg, Gauteng, South Africa Scholtz Partners International Full time

Job Summary

The Hotel Guest Experience Specialist is a critical role that requires exceptional guest service skills, local knowledge, and the ability to deliver personalized experiences.

Key Responsibilities:

  • Anticipate and fulfill guest needs, ensuring an outstanding experience.
  • Assist with reservations, transportation, activities, dining, and special requests.
  • Maintain expert local knowledge of attractions, dining, and services.

Requirements:

Education & Certifications:

  • High school diploma or equivalent; a college degree or relevant hospitality training is a plus.
  • A Concierge certification (e.g., Les Clefs d'Or) is a plus, though not required.
  • CPR and First Aid certification may be beneficial.

Physical Demands:

  • Standing or sitting for extended periods may be required.
  • Lifting and carrying items weighing up to 25 lbs may be needed.

Work Hours:

The role may require evening, weekend, and holiday shifts depending on hotel operations.

Experience:

  • Previous experience in a concierge or guest services role, preferably within a hotel or resort setting.
  • Strong knowledge of local attractions, dining, and services.
  • Experience with concierge systems or software is an advantage.

Salary: R7,500 plus commission (high commission earning ability), making it a lucrative opportunity for the right candidate.

About Scholtz Partners International:

We are a reputable international company seeking a skilled Hotel Guest Experience Specialist to join our team. With a strong focus on delivering exceptional guest experiences, we offer a dynamic work environment and opportunities for growth and development.



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