Technical Support Specialist
5 days ago
Company Overview: iOCO Infrastructure Services (iOCO IS) is a professional journey that embodies excellence without compromise. Our team is dedicated to delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions.
We are seeking a proactive and skilled Field Support Engineer to join our Sandton-based team. As a Technical Support Specialist, you will be responsible for providing on-site technical support, maintenance, and troubleshooting for hardware, software, and network systems at client locations.
Key Responsibilities:
- Hardware and Software Support: Repair, troubleshoot, and install hardware and software of new faulty laptops and desktops, including Windows OS software installation and support.
- Ticket Management: Ensure all open tickets are managed within the agreed-upon Service Level Agreement (SLA).
- Mobility Support: Provide mobility support, including workshop and field support engineer services.
- Network Support: Offer Network Support and Active Directory expertise.
Requirements:
- Experience: 2-5 years of practical experience in-service delivery, desktop support, network support, and Active Directory.
- Certifications: CompTIA A+/N+ International certification or equivalent, MSCE, or MCDST.
- Soft Skills: Strong communication and problem-solving skills.
- Preferred Qualifications: ITIL Foundation V4 certification.
Benefits and Work Environment:
- Permanent Position: This is a permanent position with a competitive salary.
- Location: Based in Sandton, Johannesburg.
- Work Environment: Office environment with easy access to stairs.
- Travel Requirements: Valid driver's license and own transport required for mobility support.
Why Choose iOCO IS?
iOCO IS offers a unique opportunity to partner with clients, helping them conquer business challenges while focusing on scaling their empires. We're a community of skilled professionals dedicated to providing excellent service while finding joy in the process.
The estimated salary for this role is approximately R300,000 per annum, depending on experience.
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