Technical Support Specialist

5 days ago


Sandton, South Africa IOCO Full time

Company Overview: iOCO Infrastructure Services (iOCO IS) is a professional journey that embodies excellence without compromise. Our team is dedicated to delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions.

We are seeking a proactive and skilled Field Support Engineer to join our Sandton-based team. As a Technical Support Specialist, you will be responsible for providing on-site technical support, maintenance, and troubleshooting for hardware, software, and network systems at client locations.

Key Responsibilities:

  • Hardware and Software Support: Repair, troubleshoot, and install hardware and software of new faulty laptops and desktops, including Windows OS software installation and support.
  • Ticket Management: Ensure all open tickets are managed within the agreed-upon Service Level Agreement (SLA).
  • Mobility Support: Provide mobility support, including workshop and field support engineer services.
  • Network Support: Offer Network Support and Active Directory expertise.

Requirements:

  • Experience: 2-5 years of practical experience in-service delivery, desktop support, network support, and Active Directory.
  • Certifications: CompTIA A+/N+ International certification or equivalent, MSCE, or MCDST.
  • Soft Skills: Strong communication and problem-solving skills.
  • Preferred Qualifications: ITIL Foundation V4 certification.

Benefits and Work Environment:

  • Permanent Position: This is a permanent position with a competitive salary.
  • Location: Based in Sandton, Johannesburg.
  • Work Environment: Office environment with easy access to stairs.
  • Travel Requirements: Valid driver's license and own transport required for mobility support.

Why Choose iOCO IS?

iOCO IS offers a unique opportunity to partner with clients, helping them conquer business challenges while focusing on scaling their empires. We're a community of skilled professionals dedicated to providing excellent service while finding joy in the process.

The estimated salary for this role is approximately R300,000 per annum, depending on experience.



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