Senior Technical Support Specialist
1 month ago
About the Role
We are seeking a highly skilled and proactive Senior Technical Support Specialist to join our team in Sandton. As a key member of our technical support team, you will be responsible for providing exceptional on-site technical support, maintenance, and troubleshooting for hardware, software, and network systems at client locations.
Key Responsibilities:
- Repair, troubleshoot, and install hardware, software, and firmware on new and faulty laptops and desktops.
- Provide Windows OS software installation, support, and troubleshooting including 3rd party applications.
- Ensure all open tickets are managed within the SLA.
- Achieve efficiency targets while maintaining strong client relationships.
Requirements:
- 2-5 years of practical experience in-service delivery, desktop support, network support, and Active Directory.
- Experience in mobile device support.
- Grade 12 qualification or equivalent.
- Certificate in CompTIA A+/N+ International or equivalent is essential. MSCE or MCDST certification is preferred.
Benefits:
- A permanent position with opportunities for career growth and development.
- A competitive salary of approximately R450,000 - R550,000 per annum, depending on experience.
- The opportunity to work with a leading IT infrastructure solutions provider in Sandton.
Why Work with Us?
iOCO Infrastructure Services is a dynamic and innovative company that delivers outstanding client experiences through sustainable IT infrastructure solutions. We are looking for a talented and motivated individual to join our team and contribute to our mission of providing exceptional service to our clients.
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