Senior Technical Support Specialist

1 month ago


Sandton, South Africa IOCO Full time

About the Role

We are seeking a highly skilled and proactive Senior Technical Support Specialist to join our team in Sandton. As a key member of our technical support team, you will be responsible for providing exceptional on-site technical support, maintenance, and troubleshooting for hardware, software, and network systems at client locations.

Key Responsibilities:

  • Repair, troubleshoot, and install hardware, software, and firmware on new and faulty laptops and desktops.
  • Provide Windows OS software installation, support, and troubleshooting including 3rd party applications.
  • Ensure all open tickets are managed within the SLA.
  • Achieve efficiency targets while maintaining strong client relationships.

Requirements:

  • 2-5 years of practical experience in-service delivery, desktop support, network support, and Active Directory.
  • Experience in mobile device support.
  • Grade 12 qualification or equivalent.
  • Certificate in CompTIA A+/N+ International or equivalent is essential. MSCE or MCDST certification is preferred.

Benefits:

  • A permanent position with opportunities for career growth and development.
  • A competitive salary of approximately R450,000 - R550,000 per annum, depending on experience.
  • The opportunity to work with a leading IT infrastructure solutions provider in Sandton.

Why Work with Us?

iOCO Infrastructure Services is a dynamic and innovative company that delivers outstanding client experiences through sustainable IT infrastructure solutions. We are looking for a talented and motivated individual to join our team and contribute to our mission of providing exceptional service to our clients.



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