Technical Support Specialist
6 days ago
We are seeking a Technical Support Specialist to provide on-site support for various systems, equipment, or software, ensuring that clients' technology operates smoothly and efficiently.
The successful candidate will be responsible for:
- Providing technical assistance and support to clients via on-site visits
- Repairing, troubleshooting, and installing hardware and software of new laptops and desktops
- Installing and supporting Windows OS and 3rd party applications
- Managing and resolving open tickets within the agreed Service Level Agreement (SLA)
- Maintaining high levels of efficiency and productivity
To be successful in this role, you will need:
- A minimum of 2-5 years of experience in desktop support, network support, and Active Directory
- A Grade 12 qualification and a CompTIA A+/N+ International certificate (or equivalent)
- An MSCE or MCDST certification would be an advantage
- Strong soft skills and excellent communication abilities
- A+ and N+ certifications
- ITIL Foundation V4 certification
This is a permanent position based in Sandton, with on-site work required. The ideal candidate will have a valid driver's license and own transportation.
Why Work with Us?iOCO Infrastructure Services is a dynamic and innovative company that values excellence and client satisfaction. We offer a unique opportunity to partner with clients, help them overcome business challenges, and deliver outstanding results. Join our community of skilled professionals who share a passion for delivering exceptional IT infrastructure solutions.
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