Technical Support Specialist

6 days ago


Sandton, South Africa IOCO Full time
Job Description

We are seeking a Technical Support Specialist to provide on-site support for various systems, equipment, or software, ensuring that clients' technology operates smoothly and efficiently.

The successful candidate will be responsible for:

  • Providing technical assistance and support to clients via on-site visits
  • Repairing, troubleshooting, and installing hardware and software of new laptops and desktops
  • Installing and supporting Windows OS and 3rd party applications
  • Managing and resolving open tickets within the agreed Service Level Agreement (SLA)
  • Maintaining high levels of efficiency and productivity
About You

To be successful in this role, you will need:

  • A minimum of 2-5 years of experience in desktop support, network support, and Active Directory
  • A Grade 12 qualification and a CompTIA A+/N+ International certificate (or equivalent)
  • An MSCE or MCDST certification would be an advantage
  • Strong soft skills and excellent communication abilities
Preferred Qualifications
  • A+ and N+ certifications
  • ITIL Foundation V4 certification
Work Environment and Requirements

This is a permanent position based in Sandton, with on-site work required. The ideal candidate will have a valid driver's license and own transportation.

Why Work with Us?

iOCO Infrastructure Services is a dynamic and innovative company that values excellence and client satisfaction. We offer a unique opportunity to partner with clients, help them overcome business challenges, and deliver outstanding results. Join our community of skilled professionals who share a passion for delivering exceptional IT infrastructure solutions.



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