Technical Support Specialist

1 day ago


Sandton, South Africa TalentCru Full time
Job Overview

TalentCru is seeking an experienced IT Service Desk Technician to provide first-level technical support to internal stakeholders and customers. This role requires a strong technical ability, customer insight, and focus to resolve hardware, software, and networking issues.

About the Role

This is a full-time position that involves providing timely and effective solutions to end-users of PCs, laptops, and mobile phones. The successful candidate will have a proven experience as a help desk technician or other customer service role and possess excellent analytical diagnostic skills.

The ideal candidate will be tech-savvy with a working knowledge of office automation products, databases, and remote control. Strong communication and stakeholder management skills are essential in this role.

Responsibilities
  • Extend 1st level technical support to all internal stakeholders and customers facing problems related to hardware, software, and networking.
  • Troubleshoot problems faced by end-users of PCs, laptops, and mobile phones by identifying issues and analyzing and providing solutions.
  • Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.
Requirements
  • Diploma in IT/Computer Science/Information Technology or Computer Science/IT Engineering.
  • A+ certificate would be an added advantage.
  • N+ certificate would be advantageous.
  • Minimum of 3-5 years' experience in service desk, networking, and systems administration environment.
  • Proven experience as a help desk technician or other customer service role.
  • Tech savvy with working knowledge of office automation products, databases, and remote control.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
Technical Competencies
  • Strong Technical ability.
  • Customer Insight and Focus.
  • Analytical Diagnostic Skills.
  • Solution Generation/Problem Solving.
  • Listening and Communication Skills.
  • Stakeholder Management.
  • Self-motivated and self-driven.
  • Adaptability Agility.
Estimated Salary

$60,000 - $80,000 per year, depending on location and experience.



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