Technical Support Specialist
10 hours ago
iOCO Infrastructure Services is seeking a proactive Technical Support Specialist to deliver exceptional IT support and ensure seamless technology experiences.
This role involves efficient logging and allocation of incoming calls, troubleshooting technical issues, and providing top-notch customer service.
- Logging and allocation of incoming calls and assisting engineers or involved parties in ensuring all calls are attended to and closed.
- Ensuring that all calls are logged within the ITSM tool as per the required operational processes.
- Assisting the team with work overload as and when required and ensuring general administration work is up to date.
- Maintaining a high level of customer liaison at all times and interacting in a highly professional manner.
- Following appropriate escalation procedures as and when required.
- Adhering to respective client-specific Operational Manuals.
- Taking responsibility for own career development as agreed (including own technical and functional skills).
Your Expertise:
- 2-3 years of experience in an IT service desk environment.
- 2-3 years of customer service experience.
- 1-2 years of experience in first call resolution.
Required Skills and Qualifications:
- Grade 12.
- A+ and N+
- Telephone Etiquette Skills.
- ITIL4.
Compensation and Benefits:
We offer a competitive salary range of $60,000 to $80,000 per annum, dependent on experience. We're based in Sandton Onsite, working in an open-plan office environment.
Why Work with Us?We're a community of skilled professionals dedicated to providing outstanding client experiences through innovative IT infrastructure solutions.
We partner with clients to help them conquer business challenges while focusing on scaling their empires.
We're challengers, disruptors, and innovators who find joy in our work and take pride in delivering exceptional results.
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