IT Support Specialist
1 week ago
We are seeking a highly skilled IT Support Specialist to join our team at TalentCru. As a key member of our technical support team, you will be responsible for providing first-level technical assistance to internal stakeholders and customers facing issues related to hardware, software, and networking.
Key Responsibilities- To extend 1st level technical support to all internal stakeholders as well as customers facing problems related to hardware, software, and networking.
- Troubleshooting problems faced by end-users of PCs, laptops, and mobile phones by identifying issues and analysing and providing solutions.
- Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise, keep users informed about the status of their tickets/requests, and confirm the resolution of client issues.
- BSc/BA in IT/Computer Science/Information Technology or Computer Science/IT Engineering.
- A+ certificate would be an added advantage.
- N+ certificate would be advantageous.
- Minimum of 3-5 years' experience in service desk, networking, and systems administration environment.
- Proven experience as a help desk technician or other customer service role.
- Tech savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
$60,000 - $80,000 per annum, depending on location and experience.
Why Work with Us?At TalentCru, we offer a dynamic and supportive work environment that encourages growth and development. We are committed to delivering exceptional results and exceeding our customers' expectations.
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