IT Support Specialist

3 weeks ago


Sandton, South Africa Insphired Recruitment Solutions Full time

Our client in the Legal industry is currently looking for an **IT Specialist**, in Sandton.

**Responsibilities**:

- Provide all levels of IT user support.
- Installing and maintaining hardware and software solutions through their internal IT Helpdesk.
- IT user support at all levels.
- Hardware and software support.
- Support for Windows environments.
- Support on mobile devices.
- AD administration.
- File server administration.
- Basic networking support.
- Deliver IT support and services to staff members.
- Interact with users to provide and process information in response to problems inquiries and requests about IT and all IT support.
- Diagnose and resolve technical hardware and software issues from level one through level three.
- Research required solutions via any means necessary.
- Follow standard processes and procedures.
- Identify and escalate priority issues as and when needed.
- Redirect problems to appropriate resource.
- Offer alternative solutions where appropriate and be able to think of creative solutions.
- Identify recurring problems and work on resolving them at the source.
- Resolve technical problems, detect patterns of issues, and coordinate with IT staff regarding persistent problems.
- Organize ideas and communicate appropriately to users.
- Follow up and make scheduled callbacks to users where necessary. Follow up with users.
- Stay current with system information, changes and updates.

**Requirements**:

- Grade 12.
- An IT Degree/Diploma or other relevant IT qualification.
- At least 5 years' IT Support experience within a Corporate environment.
- Excellent communication skills.
- Team player.
- Time management skills.
- Microsoft Office 365 product suit support and administration.
- SharePoint Online knowledge and support.
- Must be very familiar with Microsoft Cloud services.

**Job Type**: Part-time

Ability to commute/relocate:

- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)



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