Technical Infrastructure Specialist
3 days ago
Unlock Your Potential as a Technical Infrastructure Specialist
At iOCO Infrastructure Services, we are seeking an experienced and dynamic Technical Infrastructure Specialist to join our team. As a Technical Infrastructure Specialist, you will be responsible for delivering top-notch technical support services to our clients.
Key Responsibilities:
- Troubleshoot and repair hardware and software issues, including laptops, desktops, and mobile devices.
- Provide expert-level technical support for Windows OS and 3rd party applications.
- Ensure timely resolution of client tickets within the agreed Service Level Agreement (SLA).
- Collaborate with internal teams to identify and implement process improvements.
Requirements:
- Bachelor's degree in Computer Science or related field.
- Minimum 2-5 years of experience in technical support, network administration, or a related field.
- CompTIA A+/N+ International certification or equivalent.
- Excellent communication and problem-solving skills.
What We Offer:
- A competitive salary of R150,000 - R200,000 per annum, depending on experience.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- The chance to work with a diverse range of clients and projects.
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