Technical Infrastructure Specialist

3 days ago


Sandton, South Africa IOCO Full time

Unlock Your Potential as a Technical Infrastructure Specialist

At iOCO Infrastructure Services, we are seeking an experienced and dynamic Technical Infrastructure Specialist to join our team. As a Technical Infrastructure Specialist, you will be responsible for delivering top-notch technical support services to our clients.

Key Responsibilities:

  • Troubleshoot and repair hardware and software issues, including laptops, desktops, and mobile devices.
  • Provide expert-level technical support for Windows OS and 3rd party applications.
  • Ensure timely resolution of client tickets within the agreed Service Level Agreement (SLA).
  • Collaborate with internal teams to identify and implement process improvements.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Minimum 2-5 years of experience in technical support, network administration, or a related field.
  • CompTIA A+/N+ International certification or equivalent.
  • Excellent communication and problem-solving skills.

What We Offer:

  • A competitive salary of R150,000 - R200,000 per annum, depending on experience.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a diverse range of clients and projects.


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