Luxury Safari Lodge Reservation Coordinator

2 months ago


Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time

Job Summary:

We are seeking a highly skilled and experienced Reservationist to join our team at Wild Dreams Hospitality. As a key member of our reservations team, you will be responsible for managing reservations for our luxury safari lodges, ensuring seamless guest experiences and exceeding expectations.

Key Responsibilities:

  • Reservation Management: Manage reservations for our luxury safari lodges, ensuring accurate and timely processing of guest requests.
  • Guest Communication: Provide exceptional communication and interpersonal skills to handle guest inquiries, requests, and concerns.
  • Team Collaboration: Work effectively in a team environment to provide timely and professional services to guests.
  • Operational Efficiency: Maintain attention to detail and accuracy while handling a fast-paced work environment.
  • Technical Skills: Proficient in the use of ResRequest and other relevant software to manage reservations and guest communications.
  • Business Acumen: Demonstrate a keen understanding of the unique offerings of each lodge within our group, including amenities, activities, and personalized services.

Requirements:

  • Experience: Previous reservationist experience within the luxury safari lodge industry is essential.
  • Skills: Excellent communication and interpersonal skills, ability to handle a fast-paced work environment, and proficiency in ResRequest.
  • Education: Not specified

Preferred Qualifications:

  • Experience: Working experience in managing reservations for a group of properties is preferable.
  • Skills: Strong organizational and time-management skills, ability to work effectively in a team environment, and proficiency in ResRequest.

Location: Must reside in Cape Town



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