Luxury Safari Lodge Reservation Coordinator
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Reservationist to join our team at Wild Dreams Hospitality. As a key member of our reservations team, you will be responsible for managing reservations for our luxury safari lodges, ensuring seamless guest experiences and exceeding expectations.
Key Responsibilities:
- Reservation Management: Manage reservations for our luxury safari lodges, ensuring accurate and timely processing of guest requests.
- Guest Communication: Provide exceptional communication and interpersonal skills to handle guest inquiries, requests, and concerns.
- Team Collaboration: Work effectively in a team environment to provide timely and professional services to guests.
- Operational Efficiency: Maintain attention to detail and accuracy while handling a fast-paced work environment.
- Technical Skills: Proficient in the use of ResRequest and other relevant software to manage reservations and guest communications.
- Business Acumen: Demonstrate a keen understanding of the unique offerings of each lodge within our group, including amenities, activities, and personalized services.
Requirements:
- Experience: Previous reservationist experience within the luxury safari lodge industry is essential.
- Skills: Excellent communication and interpersonal skills, ability to handle a fast-paced work environment, and proficiency in ResRequest.
- Education: Not specified
Preferred Qualifications:
- Experience: Working experience in managing reservations for a group of properties is preferable.
- Skills: Strong organizational and time-management skills, ability to work effectively in a team environment, and proficiency in ResRequest.
Location: Must reside in Cape Town
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