Luxury Hotel Reservations Specialist

4 weeks ago


Cape Town, Western Cape, South Africa Career Custodians Full time

About the Role

We are seeking a detail-oriented and customer-focused Reservations Consultant to join our team at The Bay Hotel. As a key member of our reservations team, you will be responsible for handling calls and inquiries regarding reservations, managing bookings from Online Travel Agents efficiently, and providing information about properties and services.

Key Responsibilities

  • Handle calls and inquiries regarding reservations
  • Manage bookings from Online Travel Agents efficiently
  • Provide information about properties and services
  • Collaborate with departments to exceed guest expectations

Requirements

  • Minimum of 2 years' experience in a similar position within the luxury hotel sector
  • Familiarity with all duties and procedures in the Reservations Department of a hotel
  • Knowledge and understanding of Online Travel Agent platforms and Channel Management systems

What We Offer

As a Reservations Consultant at The Bay Hotel, you will have the opportunity to work in a dynamic and collaborative environment, with a focus on delivering exceptional customer service and exceeding guest expectations. If you are a detail-oriented and customer-focused individual with a passion for organization and excellence, we encourage you to apply for this exciting opportunity.



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