Safari Lodge Reservation Coordinator

1 month ago


Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time

Job Title: Reservationist

**Job Summary:**

We are seeking a highly skilled Reservationist to join our team at Wild Dreams Hospitality. As a Reservationist, you will be responsible for managing reservations for our luxury safari lodges, ensuring seamless guest experiences, and providing exceptional customer service.

**Key Responsibilities:**

* Manage reservations for our luxury safari lodges, ensuring accurate and timely communication with guests and agents
* Possess a keen understanding of the unique offerings of each lodge within our group, including amenities, activities, and personalized services
* Develop and maintain strong relationships with guests, agents, and internal stakeholders
* Utilize ResRequest to efficiently manage reservations and provide excellent customer service
* Collaborate with the team to ensure seamless guest experiences and resolve any issues that may arise

**Requirements:**

* Previous reservationist experience within the luxury safari lodge industry
* Working experience in managing reservations for a group of properties is preferable
* Excellent communication and interpersonal skills
* Ability to handle a fast-paced work environment while maintaining attention to detail and accuracy
* Keen understanding of turnaround times when communicating with guests and agents
* Proficient in the use of ResRequest
* Strong organizational and time-management skills
* Demonstrated ability to work effectively in a team environment and provide timely and professional services to guests

**Location:**

Must reside in Cape Town

**Type:**

Live out position

**About Us:**

Wild Dreams Hospitality is a leading provider of luxury safari lodge experiences. We are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development.

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**How to Apply:**

If you are a motivated and experienced Reservationist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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