Sales Director for Luxury Safari Travel
1 month ago
At ABC Worldwide, we are seeking a highly skilled and experienced Sales Manager to lead our Sales and Enquiry Team in the luxury safari travel sector. The successful candidate will be responsible for executing the sales plan, training and motivating team members, managing sales activities, and reporting on sales performance. Key responsibilities include increasing enquiry to invoice conversion rates, supporting team members with sales processes and techniques, ensuring timely responses and quality of communication, addressing customer feedback, and leading with authenticity to empower team members to succeed.
Key Responsibilities
- Increase enquiry to invoice conversion rates by managing individuals' KPIs and sales activities.
- Support team members with sales processes and techniques to improve performance.
- Ensure timely responses and quality of communication to enhance customer satisfaction.
- Address customer feedback and manage complaints or objections effectively.
- Lead with authenticity, ensuring team members are empowered to succeed.
- Relevant tertiary qualification (advantageous).
- Minimum of 3+ years in B2C sales management.
- Proven track record in sales management.
- Experience in B2C travel sales.
- Knowledge of African and Indian Ocean Islands tourism.
- Experience in the luxury/high net worth segment.
- Consultative sales approach with proven results.
- HubSpot Sales Hub.
- Sales CRM pipeline management (e.g. Salesforce).
- Travel Itinerary Software - Tourplan etc.
- MS Suite.
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