Technical Support Specialist

3 days ago


Cape Town, Western Cape, South Africa Fidelity Services Group Full time
Job Overview

Fidelity Services Group is seeking a skilled Technical Assistant to join our team. In this role, you will provide technical support for the installation of alarm and security equipment.


Key Responsibilities
  • Assist technicians with installations of alarm and security equipment
  • Remove old equipment from clients' premises
  • Run new cables, apply glue, drill holes, mount detectors, panels, contacts, lights, etc.
  • Inform technicians of any shortfalls or limitations of equipment and tools
  • Inform technicians of cabling required for an installation
  • Assist with user functions and perform handovers
  • Clean vehicles and premises after installations

Performance Standards
  • Complete tasks neatly and carefully
  • Ensure equipment is removed before leaving premises
  • Maintain ADT standards in work
  • Inform technicians of necessary equipment prior to installation
  • Notify technicians of equipment requirements in a timely manner
  • Have sufficient cabling for installations
  • Ensure vehicles and sites are clean upon completion

Internal and External Clients
  • Installations staff
  • Service Staff
  • CAD
  • Call Centre
  • Technical Trainer
  • Suppliers
  • Sub-contractors

Competencies
  • Time management
  • Action Oriented
  • Customer Focus
  • Functional / Technical skills
  • Planning
  • Interpersonal savvy
  • Problem solving
  • Informing

Fidelity Services Group supports fair practice and business ethics and continuous development of human capital as key resource to success in markets we participate in.



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