Technical Support Specialist

5 days ago


Cape Town, Western Cape, South Africa Payment24 Full time

Payment24 is a comprehensive platform providing specialized financial products and services to fuel retailers and banks.

Job Description

We are seeking a Technical Support Analyst on a contract basis to join our team. In this role, you will be responsible for delivering top-notch technical and customer support, troubleshooting complex issues, and ensuring customer satisfaction.

The ideal candidate will possess strong analytical skills to assess current support processes and identify areas for improvement, as well as technical proficiency in delivering technical support and resolving issues effectively.

  • Key Responsibilities:
  • Troubleshoot complex technical issues and provide timely resolutions.
  • Deliver exceptional customer service and maintain high levels of customer satisfaction.
  • Analyze and improve support processes to optimize efficiency and effectiveness.
  • Collaborate with internal teams to ensure seamless communication and issue resolution.


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