Technical Support Specialist
4 days ago
We are seeking a highly skilled 2nd Line Technical Support Expert to join our team at Anywhere365. In this role, you will be responsible for providing top-notch technical support to our clients, troubleshooting complex issues, and ensuring smooth operations of our software stack.
Key Responsibilities- Resolve complex technical issues escalated from L1 support, performing root cause analysis and implementing solutions.
- Handle incident management, ensuring adherence to SLAs. Update tickets with detailed logs, troubleshooting steps, and resolutions.
- Replicate technical issues using PowerShell Experience for automation and scripting.
- Troubleshoot SSO, SIP flow, and trunk problems on Session Border Controllers (SBCs) and analyze logs to identify root causes, trends, or anomalies.
- Maintain our Knowledge Base by documenting solutions and Best Practices.
- Manage SQL Server databases and execute queries.
- Collaborate with the development team to ensure the timely resolution of escalated issues.
- Monitor cloud infrastructure and Azure Resource Manager (ARM).
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Technical Support Specialist
6 days ago
Cape Town, Western Cape, South Africa Ello Technology SA Full timeAt Ello Technology SA, we are seeking a Technical Support Specialist to join our team. The successful candidate will be responsible for providing expert technical support and addressing customer issues promptly within agreed SLA parameters.Key Responsibilities:Provide first-line technical support to customers, addressing and resolving issues related to user...
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Technical Support Specialist
19 hours ago
Cape Town, Western Cape, South Africa Potentiam Ltd Full timePotentiam Ltd is a global provider of highly qualified professionals to European SMEs.We are seeking an experienced Technical Support Specialist to join our team, providing high-quality support to our clients.Job Description:The successful candidate will be responsible for triaging and resolving incoming support requests, collaborating with stakeholders to...
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Technical Support Specialist
3 days ago
Cape Town, Western Cape, South Africa B-Logic (Pty) Ltd Full timeAbout the JobWe are seeking a Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, strong interpersonal abilities, and a passion for delivering exceptional client support.Main ResponsibilitiesTicket Management:Respond to logged tickets and log new tickets if necessary.Ensure accurate classification...
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Technical Support Specialist
1 day ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeAt West Coast Personnel, we are seeking a highly skilled Technical Support Specialist to join our team.The ideal candidate will have a proven track record of providing exceptional support in a helpdesk environment, with a strong focus on software troubleshooting.We are looking for someone who excels in communication, both verbally and in writing. You will be...
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Technical Support Specialist
3 days ago
Cape Town, Western Cape, South Africa Bidvest International Logistics Full timeAt Bidvest International Logistics, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide first-level desktop support for all hardware, software, and application platforms.Key ResponsibilitiesTelephonic, remote, and onsite support for all BidvestIL systemsManage sensitive and...
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SaaS Technical Support Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Pure Placements Full timeTechnical Support Specialist (100% Remote - Cape Town) Only candidates based in Cape Town will be considered.Our client is looking for a **Technical Support Specialist - Cloud Hosted SaaS Products** to join their team remotely within Cape Town. In this role, you'll play a key part in delivering world-class support, resolving customer issues, and...
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Cloud Technical Support Specialist
3 days ago
Cape Town, Western Cape, South Africa Amazon Full timeAbout the RoleWe are seeking a highly skilled Cloud Technical Support Specialist to join our AWS Global Support team. As a key member of our team, you will be responsible for providing expert-level technical support to our customers across a wide range of database technologies hosted on the Amazon Web Services (AWS) platform.Your primary focus will be on...
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On-Premises Technical Support Specialist
2 days ago
Cape Town, Western Cape, South Africa Yoco↗︎ Full timeJob DescriptionWe are seeking a skilled installation engineer to join our team. As a technical installation specialist, you will be responsible for providing the necessary on-premises technical installation & support for our customers.The successful candidate will have 5+ years of experience in POS systems, preferably within the hospitality sector. Excellent...
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Technical Support Expert
5 days ago
Cape Town, Western Cape, South Africa The Super Staffers Full timeAbout The Super StaffersOur company is a specialist in cloud-based solutions for businesses. We help companies transition to cloud infrastructure, offering 24/7 support and consultancy services.Job Overview:We're looking for an IT Support Specialist to join our technical support team. The successful candidate will troubleshoot software issues, manage cloud...
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Technical Support Specialist
2 days ago
Cape Town, Western Cape, South Africa Hikvision South Africa Full timeAbout the RoleHikvision South Africa is a leading supplier of video surveillance products and solutions. As a Technical Support Engineer, you will play a crucial role in providing technical support and introducing new product features to clients.The ideal candidate will possess in-depth knowledge of security products and systems, with excellent communication...
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Technical Support Specialist II Role
4 days ago
Cape Town, Western Cape, South Africa PartnerHero Full timeJob DescriptionAs a technical support specialist at PartnerHero, you will be responsible for delivering exceptional customer service and resolving complex technical issues related to EV charging stations, mobile applications, and backend systems. About the RoleYou will work closely with engineering, product, and field service teams to address recurring...
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IT Support Specialist
3 days ago
Cape Town, Western Cape, South Africa BCXP Full timeAbout the RoleAs an IT Support Specialist at BCXP, you will play a crucial role in ensuring the smooth operation of our clients' technology systems. Your expertise will be essential in troubleshooting and resolving complex technical issues.Duties and ResponsibilitiesProvide technical support to clients on-site or remotely.Install and configure computer...
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Technical Support Specialist
3 days ago
Cape Town, Western Cape, South Africa Medi Clinic Full timeAbout Our TeamWe are a dynamic team of professionals committed to providing excellent service and support to our patients and clients.Job DescriptionThe Technical Assistant will be responsible for performing routine maintenance tasks, identifying potential risks, and coordinating with contractors to ensure smooth operations.Main ResponsibilitiesPerform...
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Technical Support Role
3 weeks ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeWhat Were Looking For: We seek English Support Specialists who possesses: 1-2 years of experience in a technical environment or an IT background. Excellent communication skills in English (written and verbal). A strong focus on customer service and exceptional attention to detail. Proven troubleshooting skills, particularly with new or complex issues. ...
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Technical Support Role
7 days ago
Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full timeWhat Were Looking For:We seek English Support Specialists who possesses:1-2 years of experience in a technical environment or an IT background.Excellent communication skills in English (written and verbal).A strong focus on customer service and exceptional attention to detail.Proven troubleshooting skills, particularly with new or complex issues.At least 12...
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Technical Support Specialist
6 days ago
Cape Town, Western Cape, South Africa Goldman Tech Resourcing Full timeWe are seeking a highly skilled Technical Assistant/Junior Engineer to join our team at Goldman Tech Resourcing. As a key member of our engineering department, you will be responsible for providing technical support and administrative assistance to the General Manager.The successful candidate will have a sound understanding of drawings, fundamentals of fault...
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Cape Town, Western Cape, South Africa RareCruit Full timeJob OverviewRareCruit is seeking a skilled Business Development Technical Support Specialist to join our team. In this role, you will be responsible for effectively communicating the company's value proposition and capabilities to potential clients.Key ResponsibilitiesNegotiate favourable terms and finalize agreements to protect the company's...
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Technical Support Specialist
4 days ago
Cape Town, Western Cape, South Africa Callforce Full timeAbout CallforceWe are a leading provider of contact centre solutions, dedicated to building purposeful careers.Our team is passionate about delivering exceptional customer experiences and providing top-notch technical support to our clients.
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Technical Support Specialist
2 days ago
Cape Town, Western Cape, South Africa Fidelity Services Group Full timeJob OverviewFidelity Services Group is seeking a skilled Technical Assistant to join our team. In this role, you will provide technical support for the installation of alarm and security equipment.Key ResponsibilitiesAssist technicians with installations of alarm and security equipmentRemove old equipment from clients' premisesRun new cables, apply glue,...
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Technical Support Leadership Role
4 days ago
Cape Town, Western Cape, South Africa SupportYourApp Full timeJob Description SummaryThis role involves leading a team of technical support specialists, providing guidance, training, and feedback to ensure exceptional customer experiences.As a Team Lead, you will be responsible for setting objectives, communicating expectations, and resolving issues proactively.You will also identify areas for improvement and implement...