Technical Support Specialist
1 day ago
We are seeking a Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, strong interpersonal abilities, and a passion for delivering exceptional client support.
Main Responsibilities- Ticket Management:
- Respond to logged tickets and log new tickets if necessary.
- Ensure accurate classification and prioritization of tickets.
- Technical Expertise:
- Diagnose and resolve core IT problems efficiently.
- Maintain up-to-date technical skills relevant to the company's service offerings.
- Communication:
- Clearly explain technical concepts to clients in a way that is easy to understand.
- Communicate updates regularly to relevant stakeholders.
- Customer Service:
- Deliver exceptional client support while adhering to established communication protocols.
- Provide prompt, courteous, and professional support to all clients.
- Team Collaboration:
- Work collaboratively with the team to ensure effective ticket resolution.
- Proactively identify opportunities to improve team efficiency.
- ITIL and ITSM:
- Risk Management: Identify, log, and communicate risks, collaborating with stakeholders to develop mitigation strategies.
- Knowledge Management: Document changes in the environment within the knowledge management systems.
- IT Support Experience: 3+ Years - Intermediate
- Microsoft 365 and Azure Experience: 3+ Years - Intermediate
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