Technical Support Specialist

18 hours ago


Cape Town, Western Cape, South Africa The Rank Group Full time

At The Rank Group, we're seeking a skilled Technical Support Specialist to join our team. As an onsite EUC Support Engineer, you'll provide exceptional IT support and customer service to our mobile app development teams, office, and remote employees.

About Us

We're a leading global digital gaming company driven by top-tier talent and technology. Our iconic brands offer online entertainment, bingo, and slot gaming, as well as social gaming experiences on various devices.

With offices in the UK, Gibraltar, Mauritius, and South Africa, we unite people and entertainment across diverse digital channels. Join us to become part of a high-performing and inclusive culture that supports customer-facing initiatives.

Job Description

You will be responsible for resolving IT support incidents and requests logged via our ticketing system, assisting with walk-in requests from local end users, and providing solutions to ad-hoc IT requirements. This includes supporting a primarily MacOS-based environment, installing and maintaining laptop/desktop, mobile phone, and tablet equipment, and proactively monitoring and supporting local meeting room audio-visual equipment.

  • Become a Tech Hero: Provide expert 2nd and 3rd-line support (onsite and remote) for our diverse user base, ensuring seamless operations.
  • Master Modern Tech: Support a wide range of devices and operating systems, including Windows, macOS, iOS, and Android, plus IP phones, printers, and meeting room AV.

This role involves packaging, unboxing, installation, and manual handling of IT equipment, as well as cable installation under desks. You'll be an onsite point of contact for our central ServiceDesk teams and perform remote hand-and-eyes support when necessary.



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