Technical Support Specialist II Role
3 days ago
As a technical support specialist at PartnerHero, you will be responsible for delivering exceptional customer service and resolving complex technical issues related to EV charging stations, mobile applications, and backend systems.
About the Role
You will work closely with engineering, product, and field service teams to address recurring issues, implement fixes, and provide feedback for product enhancements. Your excellent problem-solving and analytical skills, combined with strong technical acumen, will enable you to deliver high-level problem resolution and service excellence.
Key Responsibilities
• Diagnose hardware, software, and network issues using advanced technical knowledge and tools.
• Provide clear, professional, and timely updates to customers and stakeholders regarding issue resolution and troubleshooting progress.
• Assist in training Tier 1 support agents by sharing knowledge, developing training materials, and conducting workshops.
• Monitor system performance data, identify patterns in reported issues, and generate reports to support proactive troubleshooting efforts.
What We Expect From You
• 2+ years of experience in technical support, preferably within the EV charging, renewable energy, or IoT industries.
• Fluency in Arabic and English (both written and spoken) is required.
• Strong understanding of network protocols and troubleshooting connectivity issues.
• Experience working with hardware diagnostics, firmware updates, and cloud-based software solutions.
Benefits
We offer a competitive base salary, generous paid vacation, attractive benefits package, hybrid working arrangements, and access to free posture-based fitness workouts from home.
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Cape Town, Western Cape, South Africa PartnerHero Full timeRole DetailsContract Duration: PermanentTraining Schedule: Monday to Friday, schedule range between 6:00 am to 4:00 pmWork Schedule: Monday to Friday, schedule range between 6:00 am to 4:00 pmWork Type and Location: South Africa, remoteExpected Start Date: April 17th, 2025About UsWe connect talented people globally with innovative companies who want to...
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