Cloud Technical Support Specialist

2 days ago


Cape Town, Western Cape, South Africa Amazon Full time
About the Role

We are seeking a highly skilled Cloud Technical Support Specialist to join our AWS Global Support team. As a key member of our team, you will be responsible for providing expert-level technical support to our customers across a wide range of database technologies hosted on the Amazon Web Services (AWS) platform.

Your primary focus will be on troubleshooting and resolving complex technical issues related to database administration, performance tuning, and security. You will work closely with our internal teams to develop and implement solutions that meet our customers' evolving needs.

In this role, you will have the opportunity to continuously learn and grow with us, developing new technical skills and expertise in areas such as cloud computing, database management, and DevOps.

Responsibilities
  • Provide exceptional technical support to our customers via various contact channels, including email, phone, and web/live chat.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, and technical articles.
  • Leverage your expertise to provide feedback to internal AWS teams on how to improve our services and resolve critical, complex customer problems.
  • Continuously learn and develop new technical skills and expertise in areas such as cloud computing, database management, and DevOps.


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