Technical Support Specialist
3 days ago
Hikvision South Africa is a leading supplier of video surveillance products and solutions. As a Technical Support Engineer, you will play a crucial role in providing technical support and introducing new product features to clients.
The ideal candidate will possess in-depth knowledge of security products and systems, with excellent communication and interpersonal skills. You will be responsible for consulting with clients, solving technical problems, and providing training to employees.
- Possess in-depth knowledge of security products and systems;
- Responsible for technical support and introducing new product features to clients;
- Consulting or answering inquiries of clients regarding Hikvision products and solving technical problems;
- Provide technical training to employees of clients to help them improve their level of technical expertise;
- Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues;
- Liaise with sales staff, analysis of the practical needs of customers, provide a complete project plan;
- To coordinate resources, provide technical support.
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