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Technical Support Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Ello Technology SA Full time

At Ello Technology SA, we are seeking a Technical Support Specialist to join our team. The successful candidate will be responsible for providing expert technical support and addressing customer issues promptly within agreed SLA parameters.

Key Responsibilities:

  • Provide first-line technical support to customers, addressing and resolving issues related to user and device management, Internet connectivity, firewall and WiFi configurations, and server and MS365 management.
  • Diagnose and resolve technical problems efficiently, ensuring minimal disruption to customer operations.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Proven experience in IT support or a similar technical role.
  • Strong foundation in network infrastructure, device management, and cloud services (e.g., MS365, server management).
  • Excellent problem-solving skills with the ability to diagnose and resolve technical issues effectively.
  • Strong communication skills with a focus on providing exceptional customer service.