Client Success Manager

2 months ago


Cape Town, Western Cape, South Africa Merand Corbett & Associates Full time

About Merand Corbett & Associates:

Merand Corbett & Associates is a reputable organization seeking an experienced Client Success Manager to join our team. This role will play a crucial part in driving business growth and ensuring exceptional client satisfaction.

Key Responsibilities:

  • Deliver excellent customer service, identifying opportunities for account managers to grow business relationships.
  • Timely resolve queries escalated by account managers, maintaining accurate data and ensuring clients are satisfied with services.
  • Collaborate with account managers to capitalize on new opportunities, preparing and presenting business proposals to clients.
  • Manage documentation and records according to the customers' retention strategy, effectively handling and resolving client concerns or complaints.

Requirements:

  • A 3-year degree (B-degree) and 6+ years of experience in Sales, Marketing, Logistics, or Supply Chain.
  • Strong communication, interpersonal, and organizational skills, being detail-oriented and results-driven.
  • Business acumen with the ability to communicate at all levels, highly computer literate.
  • An owned vehicle and valid driver's license are required.

Compensation and Benefits:

The estimated annual salary for this position is $90,000-$120,000, depending on qualifications and location. In addition to a competitive salary, we offer a range of benefits including health insurance, retirement plan, and paid time off.



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