Hotel Front Office Manager

3 weeks ago

Stellenbosch, South Africa Valor reimagining hospitality Full time

Brief:
Experienced Front Office Manager - Prestigious Wine Estate in Stellenbosch.

**_Open to South African Citizens only._**

Valor Hospitality partners is recruiting for our client, a prestigious wine estate in Stellenbosch, seeking an experienced Front Office Manager with OPERA experience.

If you are a skilled professional with a passion for delivering exceptional guest experiences, we want to hear from you.

Detail:
**Responsibilities**:

- Oversee daily front office operations, managing reception and switchboard staff.
- Act as the Manager on Duty, ensuring a positive guest experience.
- Handle reservations, bookings, and payments.
- Proactively engage guests and colleagues with professionalism and efficiency.
- Drive revenue generation efforts.
- Monitor operational budgets for efficiency and adherence.
- Ensure smooth operations in all areas of responsibility.
- Supervise currency exchange and update foreign currency rates.
- Control PX and PM accounts to minimize revenue loss.
- Ensure correct and timely payroll procedures.
- Assist with AM and PM shifts, ensuring task completion.
- Handle complaints, special requests, and disturbances.
- Enforce financial controls and assist with expense control.
- Embrace and promote the ethos of the wine estate, including sustainability practices.
- Foster positive relationships with team members and support areas.
- Provide training and development opportunities for staff.
- Conduct meetings and delegate responsibilities.
- Uphold Spier's values and strategic goals while seeking improvements.
- Fluent English speaker, additional languages desirable.
- Proficient in Word, Excel, Outlook, and Opera or other Hotel Management Systems.
- Strong time management and financial acumen.
- Detail-oriented with excellent follow-through.
- Diplomatic and friendly with strong interpersonal skills.
- Calm and professional under pressure.

**Requirements**:

- 3 years of experience as a Front Office Manager with OPERA knowledge.
- Previous experience in Reservations.
- At least 5 years of hospitality industry experience.
- Familiarity with front office and reservation operations.
- Managerial experience with clear communication skills.
- Knowledge of budgets and financial management.
- Tertiary degree in a relevant field preferred.
- Efficient in time management and computer skills.
- Fluent in English, additional languages a plus.

Valor Hospitality Partners and our client is committed to Employment Equity, and preference will be given to applicants who enhance their ability to achieve these goals.

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