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Hotel Receptionist

2 months ago

Stellenbosch, South Africa Merand Corbett & Associates Full time
Responsibilities:
  • Offer a warm and friendly welcome to all guests upon arrival and assist them with check-in and check-out procedures
  • Handle reservations both over the phone and online, managing bookings and guest inquiries with professionalism
  • Provide information to guests about hotel facilities and local attractions, making recommendations to enhance their stay
  • Address guests' needs and complaints, ensuring they always feel listened to and taken care of
  • Manages housekeeping teem and coordinate with maintenance teams to ensure room readiness and address any issues promptly
  • Maintain accurate guest records and manage billing processes
  • Support the hotel's broader team by collaborating successfully across departments
  • Manage staff, including hiring, training, and scheduling
  • Ensure adherence to the highest standards of hospitality and cleanliness
  • Collaborate with the culinary team to enhance the guest dining experience
  • Coordinate with the events team to ensure flawless execution of functions
  • Check on guests at the restaurant
Qualifications:
  • Previous experience in a hotel reception or front desk role.
  • Outstanding communication and interpersonal skills
  • Ability to work efficiently both independently and as part of a team
  • Strong organizational skills with attention to detail
  • Proficiency in using hotel management software, Semper, Night Bridge Pastel, and MS Office applications
  • A friendly and professional demeanour
  • Fluent in English; additional language skills are a plus
  • Flexibility in working hours, including weekends evenings and holidays
  • Strong leadership skills with the ability to motivate a team
  • Excellent communication and interpersonal skills
  • Proficient in budgeting, forecasting, and report generation
  • Familiarity with the Stellenbosch area and its offerings is a plus
  • Own transport
  • Good health
  • Restaurant Front of house experience
  • Payroll and pastel accounting will be an advantage
*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*