Hotel Receptionist

3 months ago


Stellenbosch, South Africa Zorgvliet Wine Estate Full time

**Position: Hotel Receptionist/Manager**

R16K and commission

Location: Zorgvliet Wines, Stellenbosch

Zorgvliet Wines, nestled within the scenic vineyards of Stellenbosch, is looking for an enthusiastic and guest-oriented Hotel Receptionist to become a part of our welcoming family. We are seeking an individual who can provide our guests with an exceptional first impression and ensure that their stay with us is an unforgettable experience.

**Responsibilities**:
Offer a warm and friendly welcome to all guests upon arrival and assist them with check-in and check-out procedures

Handle reservations both over the phone and online, managing bookings and guest inquiries with professionalism

Provide information to guests about hotel facilities and local attractions, making recommendations to enhance their stay

Address guests' needs and complaints, ensuring they always feel listened to and taken care of

Manages housekeeping teem and coordinate with maintenance teams to ensure room readiness and address any issues promptly

Maintain accurate guest records and manage billing processes

Support the hotel's broader team by collaborating successfully across departments

Manage staff, including hiring, training, and scheduling

Ensure adherence to the highest standards of hospitality and cleanliness

Collaborate with the culinary team to enhance the guest dining experience

Coordinate with the events team to ensure flawless execution of functions

Check on guests at the restaurant

**Qualifications**:
Previous experience in a hotel reception or front desk role.

Outstanding communication and interpersonal skills

Ability to work efficiently both independently and as part of a team

Strong organizational skills with attention to detail

A friendly and professional demeanour

Fluent in English; additional language skills are a plus

Flexibility in working hours, including weekends evenings and holidays

Strong leadership skills with the ability to motivate a team

Excellent communication and interpersonal skills

Proficient in budgeting, forecasting, and report generation

Familiarity with the Stellenbosch area and its offerings is a plus

Own transport

Good health

Restaurant Front of house experience

Payroll and pastel accounting will be an advantage

Pay: From R16 000,00 per month


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